Team Secretary

N22 6HE
From GBP 25190.0 to 25190.0 per year
09 Oct 2017
23 Oct 2017
Full Time
Organisation Type
Housing association / RP
Job description:

Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
Team Secretary

London, Woodgreen

Salary of up to £25,186 per annum

37.5 hours per week

Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

We have an exciting opportunity for a Team Secretary who will provide an efficient and comprehensive administrative support service in response to customer and organisational needs.

The role of Team Secretary will include:
* Delivering, improving and maintaining effective and efficient administration systems to support the operational needs of the business, including identifying and implementing new administrative systems as required
* Supporting the management and maintenance of relationships with internal and external customers, responding positively to complaints and breakdowns in service delivery and liaising with relevant colleagues to ensure excellent and setting in motion the means of resolution
* Providing a high quality first class customer service and an effective and efficient administration service to internal and external customers, to ensure provision of services in line with customers needs
* Supporting colleagues in the preparation and presentation of accurate and timely information, ensuring it is clear and concise, including preparing statistical information on key performance indicators such as satisfaction levels and response times, to assist managers in target setting, performance monitoring and implementing improvements as needed

Skills and experiences:
* NVQ Level 3 in relevant area (e.g. business administration, customer service) or equivalent
* Recent experience within a similar role to include administrative accountabilities within an environment that has a particular focus on customer service
* Familiarity with Microsoft Packages to include an intermediate knowledge of Microsoft Word and Microsoft Excel
* Proven experience of working to deadlines and prioritising work loads, both for self and others

Ready to join us?
As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:
* A pension scheme, with matching employer contributions from Sanctuary up to set limits
* At least 25 days paid holiday, rising to 30 days after 5 years service
* Life assurance
* Family friendly arrangements, including opportunities for flexible working
* Health and wellbeing plans
* A variety of online discounts and rewards from major retailers
* Tax efficient schemes for you to save on buying a new bike to cycle to work or on a range of childcare services including after school clubs and summer camps
* A wide range of learning and development opportunities

To view the job profile, please click here

Closing Date: 22 October 2017  

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity..

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