Customer Service Associate
Metropolitan is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1,600 people to manage and develop our large portfolio of nearly 38,000 homes serving nearly 75,000 customers across London, the East Midlands and the East of England.
We are looking for exceptional Customer Service Associates to take ownership and responsibility for the queries received from our customers and residents. This is a challenging and rewarding role where you will get to make a real difference to our customers and help us to reach suitable resolutions for both the business and our service users.
These roles requires you to have exceptional listening and problem solving skills in order to resolve queries received at the first point of contact in a timely and positive manner. No two days are the same so you must enjoy working in a varied and busy environment. To help you to achieve your targets we have recently introduced our `ICE` programme which will provide you with the tools and training to make our contact centre into the a centre of excellent and develop you to become our `ICE` ambassadors.
You will already be experienced in customer services, be customer focused and results driven. It is essential that you have a can-do attitude and a positive approach, including flexibility and adaptability and the ability to remain composed under pressure. A natural multi-tasker, you will operate in an organised and structured manner; be detail driven and capable of producing outstanding quality work at all times.
You will have a strong sense of stakeholder awareness and be able to build quality relationships and rapport with our key contacts. You will possess enhanced verbal and written communication skills as well as strong Word, Excel, and database skills including knowledge of Outlook.
This really isn`t a standard contact centre role. We only want the very best here at Metropolitan so be prepared to be tested on your communication abilities and your commitment to providing customer excellent. If you succeed at inspiring us with your application and at pre-screening we will invite you to complete online testing before being invited to a selection centre in our offices in Nottingham.
The full-time working hours will be 37.5 a week on rotational basis between 8am - 8pm through Monday to Sunday. (You will be expected to work one weekend during a four week period).
Metropolitan offers an excellent and unique benefits package that can be adapted to suit each individual. We offer employees the opportunity to choose from a wide variety of benefits which includes options around Childcare Vouchers, Health and Wellbeing Programme, Employee Assistance and discounts with multiple retailers and many more. We also offer an impressive Pension Scheme and 28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days! Along with all this we are about to launch our Metro Academy which will ensure that your career is developed for years to come!
Selection centre dates: 18th January & 1st February 2018
To apply: please answer the competency question and attach your CV along with a supporting statement explaining how you meet the requirements of the role.
"Metropolitan is committed to being an equal opportunity employer and prohibits discrimination and harassment of any kind: Metropolitan is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Metropolitan are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation. Metropolitan will not tolerate discrimination or harassment based on any of these characteristics and we encourage applications from diverse backgrounds and cultures"