Income Assistant

PA Housing
Leicester, Leicestershire
£20,000 per annum
11 Jan 2018
26 Jan 2018
Full Time
Organisation Type
Housing association / RP



Permanent Opportunity

Location:       Bede Island, Leicester

Dept:               Income Team

Salary:            £20,000 per annum

Hours:            35 hours per week

PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property – it’s about people. We aim to put our residents at the centre of everything we do and offer first class services to all.

Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East.  We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders.

Over the next five years we plan to expand further, to increase our stock, and consolidate our offering within our current service areas. We aim to deliver value for money, while building at least 500 new homes a year, and continuing to raise our standards

Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well.

We currently have an opportunity for an Income Assistant to join our dedicated team in the Midlands and we really want to hear from you if;

  • You are a team player with the ability to assist customer with rent and service charge enquiries;
  • Are customer focused with the ability to build and maintain effective relationships;
  • Have an organised approach to work with effective time management skills;
  • Have the ability to assist the Income team in the collection of data and production of regular reports.

This is a great opportunity for an enthusiastic and motivated individual to work as an integral part of a dedicated Income team. You will provide support and assistance to a team of Income officers.

The successful candidate will be a strong team player who puts customers first, will be qualified to a English and Maths GCSE standard or equivalent as a minimum and will have a positive 'can do' attitude. You will be highly organised with a passion for service excellence and continuous improvement and will be strong at problem solving abilities. Being capable of working to deadlines is essential as is having an understanding of good practice in income management and customer care.

We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues.  We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to peoples lives every day.

Working for PA is incredibly rewarding. Everyone in our team makes a difference to people in the diverse and vibrant communities we serve. In turn, we reward our staff for their dedication by offering competitive salaries and an excellent range of employee benefits including:

  • Opportunities to develop your career through internal and external training, professional qualifications, career coaching etc.
  • Auto enrolment pension scheme
  • Health Cash plan for discounted optical, dental and health
  • Childcare vouchers
  • A dedicated learning and development plan for every employee

Supporting Applicants with a Disability  

PA Housing is committed to providing disabled people with the equality of opportunity to take part in all aspects of the company. We pride ourselves on being awarded the two tick’s symbol by the Job Centre for making commitments to employ, keep and develop the abilities of disabled staff.

Any applicant with a disability as defined by the Equality Act 2010 and who meets the essential criteria detailed in the person specification will be guaranteed an interview. Please ensure you identify any adjustments that you may require either to assist with the interview process or subsequently with the job, should you be offered the appointment.

PA Housing will be happy to accommodate any reasonable request to ensure your recruitment experience is as smooth as possible. For instance, Job Details can be made available in an alternative format e.g. Audio or large print or a Disabled Parking space can be made available for you when attending an interview.

Closing date: Midnight, Friday 26th January 2018

Ref: V2835

To apply for this role please click on the apply button or for any enquiries please telephone the recruitment team on 0116 257 6787 or email

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