Field Workforce Planner

Sanctuary Maintenance provides a wide range of property maintenance and facilities management solutions for thousands of customers nationwide. Our staff help make a real difference to the quality of people’s lives.


Field Workforce Planner

Octavian Centre, Chester

£21,802 per annum (rising to £22,949 after 12 months service subject to satisfactory performance)

40 hours per week

Why work for us?

Sanctuary Maintenance provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary Group’s organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

We have an exciting opportunity for a Field Workforce Planner to join our Gas Planning team in Chester.  You will be part of a large team responsible for delivering high quality services and effective scheduling of Gas Maintenance staff. If you are a highly motivated and organised individual who thrives in a busy environment, this could be the role for you. 

The role of Field Workforce Planner will include

  • Scheduling annual gas services and repairs
  • Liaising with Gas Operatives to schedule or reschedule work as required
  • Handling incoming calls from internal and external customers
  • Communicating with customers and advising on the progress and outcomes of work in a timely manner
  • Responding positively to complaints and breakdowns in service
  • Demonstrating a high level of customer service at all times

Skills and experiences

  • A relevant administrative qualification e.g. NVQ level 2 and / or recent experience in a similar role
  • Experience of using multiple systems and processes to effectively schedule a field workforce
  • Ability to handle a high volume of calls and emails efficiently
  • Experience of working as an individual, using your own initiative and as part of a team
  • Ability to work to deadlines and prioritise workload in a fast paced environment
  • Proven experience analysing and diagnosing problems and implementing solutions
  • Strong and effective communication both verbal and written

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • A pension scheme, with matching employer contributions from Sanctuary up to set limits
  • 25 days leave (rising to a maximum of 30 days) plus public holidays
  • Life assurance provided to all staff
  • Health and wellbeing plans, including voluntary critical illness scheme
  • A variety of online discounts and rewards from major retailers
  • Tax efficient schemes for you to save on buying a new bike to cycle to work or on a range of childcare services including after school clubs and summer camps
  • A wide range of learning and development opportunities

To view the job profile, please click here

Closing Date: 28 January 2018

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.


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