Income Officer - Local Operations

£26140 to £28710 per year
12 Feb 2018
27 Feb 2018
Full Time
Organisation Type
Housing association / RP

Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.


Income Officer - Local Operations

Extensive travel across Cornwall and Devon

£26,141 per annum (rising to £28,707 after 12 months service subject to satisfactory performance)

37.5 hours per week


Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

We have an excellent opportunity for an Income Officer – Local Operations to join our Housing Income Team.  In this exciting role, you will be responsible for providing a high quality income and debt recovery service to a designated area. Managing a caseload, you will utilise your customer service skills to make contact with customers in arrears to maximise income through negotiation and tenancy enforcement and where necessary, represent Sanctuary Housing Association at court hearings.

You will have the opportunity to make a real difference to income collection services and a chance to work and develop your career in an organisation that wishes to remain a market leader in the provision of high quality housing services.

The role of Income Officer – Local Operations will include:

  • Ensuring accounts in arrears are effectively managed
  • Engaging with customers to ensure barriers for rent payments are addressed through the provision of high quality advice and support to maximise income
  • Developing, building and maintaining relationships with key stakeholders, residents, staff including housing and letting teams and a range of external organisations and agencies
  • Producing statistical information on performance against key performance indicators
  • Extensive travel across Cornwall and Devon, this will often mean working remotely

 Skills and experiences:

  • Proven knowledge of housing management, income and debt collection related issues
  • Excellent interpersonal and customer care skills
  • A strong ability to prioritise work load, meet deadlines using effective organisational skills
  • Proven knowledge of relevant regulations, legislation and good practice
  • Able to demonstrate numeracy and literacy to the equivalent of Grade C English and Maths GCSE
  • Intermediate knowledge of Microsoft Word, Microsoft Excel and other office applications
  • Due to the nature of the role, a full current driving licence and access to your own vehicle for business use is essential

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • A pension scheme, with matching employer contributions from Sanctuary up to set limits
  • At least 25 days paid holiday, rising to 30 days after 5 years service
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and wellbeing plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

To view the job profile, please click here

Closing Date: 26 February 2018

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

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We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity..