Customer Accounts Specialist

England, Norfolk, Norwich
£23760 - £27950 per annum + pro rata
13 Mar 2018
27 Mar 2018
Clarion Housing Group Ltd
Part Time
Organisation Type
Housing association / RP

Job Title: Customer Accounts Specialist

Reference: CUS3044

Job Expiry Date: Midday on 27th March

Salary: £23,760 - £27,950 (pro rata)

Job Location: Norwich

Hours: 18 hours - Wednesday, Thursday, Friday.

Contract Type/Length: Permanent

Are you looking to make a difference in 2018 with a new and exciting challenge?

We have a great opportunity for an experienced Customer Accounts Specialist to make their mark in our newly merged housing group.

About the Role

Based within an Income Team, the Customer Accounts Specialist will support the delivery of the Group's income management service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by our customers.

Some of the key accountabilities for the role include:

  • To own the whole income collection and arrears process within a defined geographical patch and to undertake the monitoring and recovery of housing debt from hand-off from non-specialist officers through to conclusion, as defined by policy and process to ensure appropriate recovery action is taken to reduce the level and incidence of arrears in line with annual targets
  • To take legal action as appropriate and in line with policy to recover housing debt, including the service of notices, the completion of legal paperwork and the presentation of cases in the county court before a district judge without legal representation
  • To establish and maintain strong, effective relationships with Circle colleague and external partners, such as local authorities, the DWP and advice agencies
  • To attend and execute evictions and serve injunctions

About You

Customer service is key in this role and we'd love to hear from you if you have a strong track record in delivering a high quality service and first rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You will present cases to court so need excellent written communication skills and you should be comfortable with report writing. In terms of experience a housing background is essential along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages. You will need to be able to travel extensively across region to remote locations where public transport may not be available.

Closing Date: 27th March at Midday

Interviews will be held on: TBC

For further details on this vacancy, and to apply, please visit our website

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This post is subject to a Basic Criminal Record Check Clearance.