Head of Customer & Neighbourhood Sustainability

2 days left

Location
Portishead, City of Bristol
Salary
Negotiable, circa £58,000 (dependent on experience)
Posted
02 May 2018
Closes
22 May 2018
Seniority
Head of services
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Head of Customer & Neighbourhood Sustainability
Location: Based in Portishead
Salary: Negotiable, circa £58,000 (depending on experience)

About the Role:

We are looking for a Head of Customer & Neighbourhood Sustainability who can lead all our support services, helping us bring our housing and support services closer together and co-ordinate our response to complex and challenging cases. 

You will create an organisation-wide focus around the health and priorities for the neighbourhoods in which we operate and will also lead on achieving our goal of helping 1,000 people into work.

We are looking for a dynamic and experienced leader who will be responsible for delivering customer and neighbourhood sustainability services. 

You will identify new opportunities and deliver contracted and grant-funded support services for our tenants and the wider community, which will include providing specialist and complex case management solutions.

Another part of your role is to develop an approach to identify the expected standard for each neighbourhood and co-ordinating investment or services where required.

In identify employment opportunities throughout Alliance you will play an important role in helping our customers into work.  Your role will help us not only to deliver our 5-year plan, you will be playing an important role in improving lives and benefiting communities.

The strong ability to develop relationships with our colleagues, partners, stakeholders and customers will be essential in your role.

Your actions will result in delivery of a great customer experience and well-motivated colleagues alongside strong operational and financial performance.

About You:

We are looking for someone who has:

  • Significant experience of leading large customer-facing teams, and successfully tendering and delivering contracts and grants
  • A track record of commissioning and overseeing the delivery of contract-based services and achieving great outcomes
  • Superb interpersonal and communication skills, with the ability to build and maintain strong relationships
  • An ability to inspire colleagues through confident, energetic and visible leadership
  • Contributed to decision making, using evidence-based solutions, assessing risk and identifying opportunities
  • Good influencing and negotiating skills

About Us:

We are a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes and employ over 500 staff, have an annual turnover of £43 million and work in partnership with local, regional and national agencies to deliver our services.

Our housing services will play a large part in our Plan A which sets out Alliance’s ambitions for the next 5 years.  We want to be known for our great customer service and improving their lives.  To help us achieve this, we know we need to ensure services are available when customers need them, have clarity on what a great level of service looks like and create opportunities to help people get in to work.

On top of the standard benefits including 30 days holiday and a generous Pension, we also offer a medical insurance scheme, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!

We hold the Investors in People Gold Award which recognises how much we support and value our staff. We’re one of only 14% of companies in the South West to achieve this award so we’re really proud of it!

Please note this role will close at 12.00pm on Tuesday 22 May 2018.

To access the recruitment pack, view interview dates or apply, please click the red 'apply' button to be redirected.

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