Contact Centre Coordinator

Recruiter
Location
Ealing, London (Greater)
Salary
£28,500 - £32,000 per annum
Posted
17 May 2018
Closes
31 May 2018
Ref
CCC910
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Contact Centre Coordinator

£28,500 - £32,000 per annum depending on experience

Permanent

Ealing

37.5 hours per week

Are you ready to make a difference?

A2Dominion is one of the UK’s leading providers of high quality homes and aims to provide real choice and excellent services to all its customers.

Are you passionate about providing outstanding customer service? Are you a real team player? Are you driven to succeed? Do you want to work in a team where you can make a real difference?

If so, we would like to speak to you!

As our Contact Centre Coordinator you will be tasked with designing and updating all Contact Centre training material and planning all Contact Centre training including administration of training and learning & development of Contact Centre team members. We regularly hold team meetings therefore you will be required to provide briefings including daily team briefing and live Contact Centre briefings. You will be expected to update, monitor and track departmental pipeline tracker. The role does require you to be able to design, maintain and update all agent based support tools, including, but not limited to contact manager scripts and maintenance and updating of email templates.

To be successful you will need to have a minimum of a year’s experience in a Contact Centre environment with the experience of in delivering through a contact centre team an outstanding service to customers. You will have experience of identifying and creating solutions to improve the customer experience in a contact centre environment. If you have previous supervisory experience that would be preferred.

Our Contact Centre is at the heart of our organisation, if you feel you can add real value to our team please apply now!

A2Dominion is a residential property group with almost 37,000 homes across London and southern England, and thousands more in the development pipeline. We provide affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. Whilst we take a commercial approach to housebuilding, all of the surpluses the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers. A2Dominion is also part of the g15, a group of the largest housing providers in London.

Closing Date: Thursday 31st May 2018

Interview: Wednesday 6th June 2018

The Group is committed to equality of opportunity. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post. 

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