Salary Band: Fixed Point Salary (£29,000 - £30,500)
Location: 2 Renaissance Court, Didsbury, M21 7QY
Job Type: Customer Services
Closing Date: 31/05/2018
Ref No: 567
Onward Homes (formerly known as Symphony Housing Group) is one of the largest registered provider of social housing, based solely in the North West of England.
In April 2017, we brought the Group together under the Onward brand to signal our intention to increase our impact and to make a greater contribution to the communities and customers we serve. We are delivering a major transformation change programme, in the way in which we deliver services and how we are structured as a business.
As part of a continued focus on developing and shaping our customer services and supporting our wider leasehold strategy, we are looking for a Property Manager (2 posts) to join our Leasehold Team (Contour Property Services).
Reporting to the CPS Leasehold Manager, you provide a professional and customer focused leasehold management service for a portfolio of properties across a designated region. You will deliver a property management service to leaseholders and landlords, ensuring professional written and verbal communications, attendance of leaseholders meetings, positively engaging and promoting the services of CPS and dispute resolution. You will ensure lease covenants and obligations are fully met and appropriate action is taken in respect of breaches in Lease. You will manage the delivery of the planned, cyclical and reactive maintenance programme including on site regular and ad-hoc contractor management and communications with leaseholders.
Conducting regular scheme inspections to ensure the upkeep of the property, grounds and services achieve required standards and meet customer expectations, you will conduct diagnostic inspections of repair requests or observations and specify the necessary remedial works, monitoring progress of the repair through to completion. You will conduct regular in depth health and safety inspections, ensuring that all statutory areas are compliant, action is taken on risks identified and facilities maintenance routines are being carried out.
You will be responsibility for setting the annual scheme budgets and monitoring of expenditure throughout the year with regular reporting on the maintenance and financial performance of individual schemes and certification and distribution of year end accounts. You will ensure that value for money is achieved by tendering contracts and compliance and formal consultation in line with the requirements of Section 20 consultation.
It is essential you have sound and proven experience of leasehold management property maintenance and have an understanding of building constructions and fault diagnostic skills and compliances necessary for a property management company. You should be an excellent communications skills – letter writing and the written and verbal presentation of information, with excellent numeracy/analytic skills and competency in dealing with financial information.
Be able to work well in a team or own initiative and have the ability to communicate with leaseholders in a confident manner, with excellent time management, prioritisation, delegation and property management skills. You should be qualified to IRPM standard, with experience of line management.
For further information or to apply, please click on the "Apply" button at the end of the page.
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