Income Management Specialist

Onward Homes
Arundel Place, Preston, PR1 3RN
Fixed Point Salary (£26,500 - £28,000)
17 May 2018
28 Jun 2018
Part Time
Organisation Type
Housing association / RP

Onward Homes (formerly known as Symphony Housing Group) is the largest registered provider of social housing, based solely in the North West of England.

In April 2017, we brought the Group together under the Onward brand to signal our intention to increase our impact and to make a greater contribution to the communities and customers we serve.  We are delivering a major transformation change programme, in the way in which we deliver services and how we are structured as a business.

As part of a continued focus on developing and shaping our customer services and supporting our wider development strategy, we are looking for an Income Management Specialist to join our Operations Team. 

Reporting to the Income Management Team Leader, you will be responsible for management of rent accounts and income collection to reduce rent arrears, achieving agreed targets for revenue collection including leasehold and supported accounts, embedding early intervention and the prevention of debt escalation as well as preparing casework and representing the Association at Court in legal proceedings.

To be successful you will have experience of managing rent accounts, preferably in the social housing sector; have good organisation skills and the ability to communicate effectively, with colleagues at all levels and customers, from a diverse background. You will be a confident user of IT systems, have a good understanding of key housing legislation, best practice; as well as current issues including Financial Inclusion and be familiar with Income Management Procedures and Law.

For more information on this position, including how to apply, please click the red 'apply' button to be redirected.

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