£30,600 to £35,300 plus benefits
Metropolitan is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1,600 people to manage and develop our large portfolio of nearly 38,000 homes serving nearly 75,000 customers across London, the East Midlands and the East of England.
We are now also the 4th largest house builder in London.
Working as part of the IT Team to provide first class support to our Metropolitan Colleagues and Customers. As an Application Analyst you will be required to oversee processes, remain security conscious, make sure the systems are developed to enhance performance and be as efficient as possible, adding value to our business.
Application Analysts will become subject matter experts for the applications within our estate. You will be responsible for the development, configuration, and functional analysis of various products. You will be expected to support testing, incident management, problem management and run/coordinate small scale projects and deliverables across the application suite.
Working hours are 37.5 hours per week between 08:00am and 18:00pm Monday to Friday. You may be required to work extra hours or weekends depending on project work and team commitments.
The Application Analyst role will include the following key responsibilities:
-Aligning technology within the business to help support Metropolitan in achieving our strategic ambitions
-Deliver projects using Agile methods, and give staff modern, updated infrastructure and functionality
-Undertake application development and configuration to ensure that solutions are fit for purpose and easily supportable
-Provide expert second line support to the Service desk responding to tickets in accordance with agreed SLA`s to ensure customer expectations are met
-Contribute to estimates and adhere to agreed timescales to carry out development and BAU tasks to ensure business expectations are set and managed
-Contribute and adhere to robust processes to make sure the transition of initiatives from project to BAU/Support is both effective and sustainable
-Adhere to accepted BAU/Support SLA`s to ensure the day to day service to the business is both timely and effective
-Adhere to and contribute to the development of Quality Assurance (QA) procedures and plans to make sure that new developments and releases are implemented with minimal impact to the business
-Submit and represent technical changes in the CAB when required
-Preparing technical specifications and roadmaps for our applications
-Implementing, testing and integrating new applications
-Performing routine systems checks and upgrades in line with our release cycle
-Investigating and diagnosing system faults and errors
-Liaising with 3rd Party Vendors
-Maintaining technical documentation
Qualifications & Experience:
-Northgate Housing configuration experience
-Experience of working with SQL databases, or willingness to learn
-Demonstrable track record of providing second line support for applications in a similar environment
-Experience of development and implementation of applications in a similar environment
-Experience of working with third party suppliers and internal teams
-Exceptional customer service and communication skills
-As a minimum, a working knowledge of information security polices, processes and procedures
Expert knowledge or experience of:
Functional Analysis, Problem Management, Incident Management, Mobile Technology solutions, Change Management, Applications Support & development, Release and Deployment management, Problem Solving.
-Experience of carrying out functional analysis and production of specifications
-Experience of Agile and ITIL
-Experience in running small scale projects
What Metropolitan can offer you:
Metropolitan offers an excellent and unique Benefits package that can be adapted to suit each individual. We offer employees the opportunity to choose from a wide variety of benefits which includes options around Health and Well-being Programme, Employee Assistance and discounts with multiple retailers and many more. We also offer an impressive Pension Scheme and 28 days holiday, with the ability to buy and sell up to 5 days!
If you would like to be considered for this new opportunity, please submit your CV to apply. Good luck!