Customer Care Line Repairs Officer
An exciting opportunity has come up for a Customer Care Repairs Officer to be the first point of contact for all customers contacting the Customer Care Line (CCL) regarding repairs and property maintenance, providing appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution. Use questioning skills to establish priorities and raise jobs on the system.
You will be based at Pembroke House, Essex.
Experience of working in an environment where you use different methods of communication and are expected to provide a high standard of performance.
Experience of a commitment to high standards of customer care and service delivery in an environment where customers may display aggressive behaviour.
Experience of using IT systems as a source of information and to record information about, and transactions with customers to ensure an up to date and efficient service.
Shifts will be rotating