Service Charge Officer (Apprentice)

Ealing, London (Greater)
£14,877 per annum
03 Jul 2018
27 Jul 2018
Full Time
Organisation Type
Housing association / RP

Service Charge Officer (Apprentice)

2 Years Fixed Term Contract

£14,877 per annum


35 hours per week

A2Dominion Group

We are a residential property group with a social purpose. Our vision is to improve people’s lives through high quality homes and services. Whilst we take a commercial approach to house building, we reinvest all of our profits into building more new homes and supporting the communities where we work.

We provide affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. Whilst we take a commercial approach to house building, all of the surpluses the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

This is an exciting time to join A2Dominion and be part of the Group’s £20m change programme, Fit for the Future, which is transforming the way we work and significantly improving the services we deliver to our customers.

The role

As a Residential Services apprentice within the Service Charge team you will be initially focused on customer assistance. Your role will involve providing an effective service to all of our tenants, leaseholders, shared owners and other residents on all matters that relate to service charges.

You will be assisting us in helping to prepare and review service charges across all tenures, including preparing service charge estimates. You will be required to maintain and update the service charge database and ensure that any new properties are set up with budgets and charges in the service charge database.

To be successful you will have a good level of IT knowledge including Word and Excel. You will have good verbal and written communication and interpersonal skills. Experience of delivery in a customer orientated environment is desirable but not essential.

We offer advanced level apprenticeships which last up to two years, with apprentices studying for a level 3 Diploma in Business Administration.

To apply for an apprenticeship you have to be over 16 years old. Our training provider offers support with English and Maths for those who haven’t achieved grade C or above at GCSE.

As part of your online application you will be asked to upload your CV and answer the following question:

“Tell us what qualities/strengths/experience you possess that would make you successful in this role”.

Rewards and Benefits

As an employee of A2Dominion, we want you to feel fairly rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. All permanent members of staff receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. You are also provided with discounted childcare vouchers and cycling equipment throughout the year, and you pay for them by monthly salary deductions. On top of all of this you will also receive 25 days annual leave.

Closing Date: Midnight, Friday 27th July 2018

Online testing: Week commencing, 30th July 2018

Face to face interviews: Week commencing, Monday 6th August 2018

The Group is committed to equality of opportunity. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post.