Welfare Reform Income Advisor

Stevenage, Hertfordshire
Scale 5 - £25,463 - £28,895 pro-rata for hours worked
10 Aug 2018
24 Aug 2018
Full Time
Organisation Type
Local authority

Job Title: Welfare Reform Income Advisor

Post Reference Number: 001004

Salary: Scale 5 - £25,463 - £28,895 pro-rata for hours worked

Working Hours: 37 hours per week – Monday to Friday

Fixed Term 2 years

The Heart of a Town Lies in its People” and at Stevenage Borough Council our people are at the heart of what we do.

An exciting opportunity has arisen within our Housing and Investment department for a Welfare Reform Income Advisor to join our Tenancy and Income team.  We are looking for a highly motivated, problem solving individual to join us, supporting residents affected by the government’s welfare reform programme.

You will work effectively with other teams to ensure delivery of a consistent and responsive service. You will be supporting families and individuals in particular preventing homelessness, sustaining tenancies, maximising benefit income and making recommendations around discretionary financial assistance.

You will play a positive and significant role in the delivery of a specialist service providing tenants with advice and support through the early stages of their Universal Credit claim journey with a strong focus on minimising the potential for rental income loss to the organisation. You  will  be  responsible  for  overseeing  UC  cases  and  working  with  the  DWP  to ensure  clarity  regarding  any  changes  to  their  procedures

About you

You must hold an HND/HNC Housing Qualification or equivalent, and up to date knowledge and practical experience of housing management and best practice. You will have a solid background in Welfare Reform changes and in particular the Universal Credit legislation and benefit caps and the effect on tenants. You will  have  worked  with challenging  and  vulnerable customers  achieved  positive  outcomes  and  removed  barriers. You  will  have  clear understanding  of  the  importance  supporting  our  customers  whilst  protecting  the business. You will be will be flexible, adaptable, self-motivated able to work on your own initiative as well as part of a team, have excellent interpersonal skills.

A full UK driving licence (with access to own vehicle) is desirable.

This post is subject to an enhanced Disclosure and Barring Service (DBS) Clearance.

 Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by the Hertfordshire Safeguarding Children Board Safe Staffing Handbook 2010.

Application Details

For an informal discussion about this role please contact Elizabeth Ddamulira on 01438 242666

For an application pack and to apply online, please visit www.stevenage.gov.uk/vacancies

Closing date for receipt of application is 24th August 2018 at 10:00am

Please note that Stevenage Borough Council cannot accept CV’s, all applications must be made on the Council’s standard application form which can be found at the above link.

Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click here.




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