Customer Advisor - Leasehold

London (Central), London (Greater)
circa £30,000 per annum pro rata
10 Aug 2018
23 Aug 2018
Full Time
Organisation Type
Housing association / RP

RHP Group is an innovative customer facing organisation, driven by our ambition to be one of the best service providers in the UK. We’re always looking to lead the way in the sector and beyond and see our employees as our most potent asset. Our people love working for us and we’ve been recognised as an excellent employer in several prestigious awards. Earlier this year we gained Investors in People Platinum, we came first in the 2016 Great Place to Work list and we’ve topped the Dolphin Innovation Index for three years in a row.

You’ll be based within our Customer Success Centre focusing on delivering an amazing customer service experience with a particular specialism in leasehold and shared ownership management. You’ll be digitally savvy and work well as part of a team. You will use your knowledge to resolve queries and complex issues quickly and brilliantly and ensure that we meet all of our legal responsibilities. In addition you’ll be a great coach sharing your knowledge with the rest of the team, rolling our best practice and a consistent way of doing things as well as taking on other aspects of housing management when the need arises. You’ll look for innovative ways to improve our home ownership service so that we lead the way within the sector that drives the highest levels of customer satisfaction.

With amazing customer service skills, you’ll have experience in working in social housing with experience in managing and resolving leasehold management cases.

We take real pride in developing our people and celebrating success. Our employees are proud to say I am RHP. That means being positive and most of all, having a commitment to delight our customers with a service that just keeps on getting better and better.

If this sounds like you, simply fill out the below with an up-to-date CV. 

The working hours will be Monday – Thursday 9am - 5.15pm & Friday 9-5pm.

Closing date for applications will be Thursday 23 August 2018.

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