Housing Management Team Leader - Place
Hours: 35 hours per week
Contract Type: Permanent
We’re seeking a Housing Management Team Leader to join our Place team. This is a key role in delivering excellent customer service through innovative and proactive approaches to the management of our “places” - ensuring our homes are places where people want to live both now and in the future.
With line-management of a highly professional, customer facing team, key responsibilities include:
- Reducing avoidable contact from customers through appropriate advice, support and encouragement.
- Providing a proactive estate management service to remove or mitigate hazards that present a risk of harm to residents, damage to our assets or negative perceptions about the place.
- Providing professional & timely interventions to resolve tenancy breaches and reduce the risks of tenancy failures - helping customers to sustain their tenancies.
This role will be based at either New Walk, Leicester or Coventry Foyer, Coventry. Your region of responsibility will be Leicestershire down to Milton Keynes and the across to Stoke-on-Trent. You will also be expected to attend a reasonable number of meetings in Birmingham.
Midland Heart’s mission? To be a leading housing organisation, delivering homes and services across the Midlands that enable people to live independently. We achieve this through hiring the best people who share our vision and values.
Our ideal candidate? We’re seeking a committed individual, with a strong track record of delivering high quality services to residents and a flexible approach that puts the customer at the heart of service delivery. You should be a proven leader, with the ability to manage estate based staff and external contractors to ensure our properties and schemes are maintained to the highest possible standards.
What do you get in return? Midland Heart is passionate about providing you with a great place to work alongside our CIPD award winning reward initiative. We invest in our employees by providing learning and development opportunities, alongside a competitive salary and generous annual leave entitlement. We value diversity; whoever you are, you will be valued and respected in your role.
Interested? For more information on this role, including how to apply, please click the red 'apply' button to be redirected to our website where you can review the job description and Behaviour Standards Framework.
Closing date for receipt of completed applications is 12pm on 22nd October 2018.
Recruitment Agencies please note that we do not accept speculative CVs and should one be submitted, we will assume the candidate is our own.