Income & Allocations Manager

We’re looking for an energetic housing professional with substantial experience of delivering and running Income and Allocations services within a large Housing Association or Local authority to join us as an Income & Allocations Manager.

The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.

One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.

You won’t just play a crucial part in the delivery of our customer experience strategy and key aspects of core landlord service functions such as arrears recovery and property lettings, for around 21, 000 homes. You’ll also drive and support the operational performance for our Income and Allocations teams and contribute significantly to the overall effectiveness of our customer service offer. Indeed, engendering a high performance culture that puts the customer at the heart of service delivery will be key to your success. Providing inspirational leadership and direction, delivering service and system improvements and managing budgets and contracts – these are just some aspects of this vital senior management role.

As well as a fluid and flexible leadership style, you have a real flair for driving and implementing change and a track record of delivering excellent performance and customer service for a diverse range of customers. We’re also looking for a good understanding of the relevant legislation, regulatory standards and good practice. Used to delivering service improvement and customer engagement initiatives in support of a customer experience strategy, you're a great coach too - someone who really gets the best out of people. Financially aware and adept at managing risk, you also pride yourself on your ability to influence at all levels and build fruitful commercial partnerships.

One of the Sunday Times top 100 Best Companies to Work for, we strive to be a great employer by investing a lot of time and resources in our people. After all, its people that drive our success, deliver outstanding customer service and ensure we remain a high-performance business. If you’d like to join us, and help make a real difference, please get in touch.

The role is subject to an enhanced check.

For more information and to apply, please visit our careers page.

Please note completed pre-employment forms must be included in order for your application to be processed.

Closing date: 15th October 2018

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