Allocations Team Leader
We’re looking for an energetic housing professional with substantial relevant experience gained at team leader level within a large Housing Association or Local authority to join us as an Allocations Team Leader.
The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.
One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.
Ensuring that our Allocations service is efficient, effective and legally compliant is one aspect of this challenging management role. Seeing that the Allocations team is managed effectively in order to meet and exceed customers’ expectations and keep them at the heart of service delivery is another. We’ll also rely on you to collaborate with other Team Leaders across the organisation to build a ‘one team’ high performance culture. Maintaining professional working relationships with multiple local authority partners, implementing strategies/ operational plans and enabling customer mobility through the effective management and operation of a variety of moving options – you’ll be responsible for all of this, and more.
You’ll need to be an inspiring team leader with a fluid and flexible style who knows how to get the best out of people through coaching and performance management. We’ll also be looking for a track record of providing excellent customer service and delivering tangible outcomes for a diverse range of customers. As comfortable implementing service improvements/customer engagement initiatives as you are managing risk, your exceptional communication skills enable to you inform and influence effectively at all levels. What’s more, you have a considered, intelligent approach to managing and implementing change, good attention to detail and some experience of delivering value for money in budgets and contracts.
One of the Sunday Times top 100 Best Companies to Work for, we strive to be a great employer by investing a lot of time and resources in our people. After all, its people that drive our success, deliver outstanding customer service and ensure we remain a high-performance business. If you’d like to join us, and help make a real difference, please get in touch.
The role is subject to an enhanced check.
For more information and to apply, please visit our careers page.
Please note completed pre-employment forms must be included in order for your application to be processed.
Closing date: 15th October 2018
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