Service Charge Manager
We’re looking for a financially astute housing professional who has run an effective Service Charge team within a large Housing Association or Local authority to join us as a Service Charge Manager.
The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.
One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.
Your challenge will be to provide leadership, direction, support and vision to a high performing Service Charge Team and promote and maintain a culture of excellent customer service. You’ll also work closely with the Service Charge manager, as together you lead and develop specialised team functions and drive service improvements. Providing technical support, guidance and training to your team and the wider business to inform sound decision-making will be key. And, when it comes to reviewing contract arrangements or helping to implement service improvements, again, we’ll count on you. Managing budgets, reporting on operational performance, ensuring compliance and representing us at forums – you’ll do all of this, and more.
Energetic and inspiring, with a fluid and flexible leadership style, you have substantial senior management and Service Charge experience and a flair for driving and implementing change. You also have an understanding of the relevant legislation, regulatory standards and good practice. A track record of delivering excellent performance and customer service for a diverse range of customers, as well as service improvement and customer engagement initiatives in support of a customer experience strategy, is important too. What's more you're a great coach who knows how to get the best out of people. Add in the communication skills it takes to influence at all levels and build sustainable commercial partnerships and it's clear that we should talk.
One of the Sunday Times top 100 Best Companies to Work for, we strive to be a great employer by investing a lot of time and resources in our people. After all, its people that drive our success, deliver outstanding customer service and ensure we remain a high-performance business. If you’d like to join us, and help make a real difference, please get in touch.
The role is subject to an enhanced check.
For more information and to apply, please visit our careers page.
Please note completed pre-employment forms must be included in order for your application to be processed.
Closing date: 15th October 2018
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