Home Ownership Manager
3 days left
- Organisation Type
- Housing association / RP
We’re looking for a customer-focussed housing professional who is used to leading a Home Ownership team within a large Housing Association or Local authority to join us as a Home Ownership Manager.
The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.
One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.
Reporting to the Head of Home Ownership, you’ll play a key role in delivering our Service Charge Programme and Customer Experience Strategy. We’ll also rely on you to directly manage our Home Ownership Team and deputise for the Head when they’re not around. It’s a challenging role that comes with a remit that spans Sales & Right to Buy, Approvals, Equity Loans, Collections and Staircasing across around 21,000 homes. And, that’s not all. You’ll also contribute to the wider Home Ownership Service, such as dealing with Complaints, First Tier Tribunals and complex case management, and explore exciting new commercial opportunities.
You’ll need substantial senior management and Home Ownership experience that includes providing direction, management, support and vision to a team. We’ll also be looking for a proven ability to coach and get the best out of people and lead and implement change to deliver service improvements/customer engagement initiatives. The communication skills it takes to credibly inform and influence at all levels, simplify the complex and build sustainable commercial and social partnerships are important to. What’s more, when it comes to delivering value for money for budgets and contracts, managing risk or working through organisational structures and operational challenges, again, you deliver.
One of the Sunday Times top 100 Best Companies to Work for, we strive to be a great employer by investing a lot of time and resources in our people. After all, its people that drive our success, deliver outstanding customer service and ensure we remain a high-performance business. If you’d like to join us, and help make a real difference, please get in touch.
The role is subject to an enhanced check.
For more information and to apply, please visit our careers page.
Please note completed pre-employment forms must be included in order for your application to be processed.
Closing date: 15th October 2018
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