Resource Scheduler

South West London
£23350 to £24580 per year
09 Oct 2018
24 Oct 2018
Full Time
Organisation Type
Housing association / RP


Sanctuary Maintenance provides a wide range of property maintenance and facilities management solutions for thousands of customers nationwide. Our staff help make a real difference to the quality of people’s lives.


Resource Scheduler

Hindle House, Banbury

£23,350 per annum (rising to £24,579 after 12 month, subject to satisfactory performance)

40 hours per week - Monday to Friday 8:00am – 5:00pm


Why work for us?

Sanctuary Maintenance provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary Group’s organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

We have an exciting opportunity for five Resource Schedulers to join our new fire operations planning team based at Hindle House, Banbury. You will be part of a team responsible for the scheduling of pre planned maintenance works, remedial works and reactive calls for the field based teams across the UK. If you are a highly motivated and organised individual who thrives in a busy environment, this could be the role for you. 

The role of Resource Scheduler will include:

  • Scheduling working tasks using our Dynamic Resource Scheduling (DRS) system
  • Raising follow on repairs including annual Fire services and allocating work as appropriate
  • Monitoring workload for Operatives and managing diaries to ensure maximum efficiency
  • Liaising with Operatives via telephone concerning allocated work
  • Communicating with customers in a timely manner concerning general queries

Skills and experiences:

  • Some experience within a similar role e.g. Coordinator, Planner or Scheduler is essential
  • Proficient in the use of Microsoft Packages to include Excel, Word and PowerPoint
  • Experience of working independently, using your own initiative
  • Ability to work to deadlines and prioritise workloads within a fast paced environment
  • Previous experience of using multiple systems and working with high volumes of data
  • Effective and assertive communication skills, both verbal and written

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • A pension scheme, with matching employer contributions from Sanctuary, up to set limits
  • 25 days leave (rising to a maximum of 30 days, after 5 years service) plus public holidays
  • Life assurance provided to all staff
  • Health and well-being plans, including voluntary critical illness scheme
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

To view the job profile, please click here

Closing Date: 23 October 2018

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter


Building Equality and Diversity

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.


We offer:

We have an exciting opportunity for five Resource Schedulers to join our new fire operations planning team based at Hindle House, Banbury.

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