Income Recovery Officer

HP2 4XH, Hemel Hempstead
£26,901 pa
12 Oct 2018
28 Oct 2018
Full Time
Organisation Type
Housing association / RP

About Us

Hightown Housing Association Limited is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire providing a wide range of housing and support services for families and single people including people with special needs.

Hightown currently manages almost 6,000 homes and employs over 900 staff. The housing association has an annual turnover of £71 million and a development programme that will deliver around 1,000 new affordable homes over the next two years.

About the Role

The Income Recovery Officer will be responsible for providing a highly professional customer focused arrears recovery service to Hightown`s residents.

The duties will include monitoring rent accounts, taking appropriate action to identify and manage rent arrears in accordance with Hightown`s procedures, legislation and best practice.

Key Responsibilities

You will be responsible for managing and monitoring the rent accounts on a patch of properties ensuring that all rent accounts are monitored regularly and correct action taken in line with Hightown`s policies and procedures.

As an Income Recovery Officer, you will carry out home visits to tenants where necessary and work alongside relevant officers across the Association to coordinate Hightown`s response to the Government`s Welfare Reform agenda. You will also maintain clear and up to date information on databases and work with Housing benefit departments and the Department of Work and Pensions to encourage payment of claims and resolutions of problems.

About you

For the role of Income Recovery Officer, we are looking for individuals who have a knowledge of housing and welfare benefits and have experience of computerised arrears management systems.

You must be computer literate with a good understanding of spreadsheets and ability to use various software packages and have the ability to organise your own workload effectively to meet targets and deadlines.


The Benefits

We offer a range of benefits which include:

  • Generous annual leave allowance of 25 days per year, rising with service, plus statutory bank holidays

  • Workplace pension scheme

  • 45 pence per mile mileage for the first 5,000 miles

  • Life assurance of three times your annual salary

  • Comprehensive training and development support

  • Annual bonus based on satisfactory performance

  • Free on-site gym

How to Apply

To apply for this position of Income Recovery Officer please complete the online application form below.

Please also click below for a copy of the Income Recovery job description.

Closing date: Sunday 28th October 2018

Interview date: Thursday 1st November2018

We are an Equal Opportunities Employer.

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