Housing Support Officer

EastendHomes is a community led, registered provider of Social Housing based in the London Borough of Tower Hamlets and provides services to residents and leaseholders through local housing offices. 

Two vacancies have arisen for Housing Support Officers to work as part of small front line housing teams that provide high quality housing services.

The work will be varied and will include face to face contact with EastendHomes’ tenants and leaseholders to deal with a range of local housing issues including repairs and parking as well as back office work to ensure that systems and process are maintained for the smooth and efficient delivery of those services.

The successful candidates will need to demonstrate excellent communication skills both verbally and in writing and have a good knowledge of IT packages including Word and Excel and ideally Orchard together with proven organisation skills. They will also need to have worked in a front line housing service and understand the needs and expectations of tenants and leaseholders.