Income Officer

Location
Bradford, West Yorkshire
Salary
£28,111.39 (plus £2000 car allowance)
Posted
11 Jan 2019
Closes
05 Feb 2019
Seniority
Officer
Hours
Full Time
Organisation Type
Housing association / RP

We are a charitable housing association that owns and manages more than 18,000 homes – and developing thousands more – across Yorkshire. We also provide a range of services so that people can live independently. All our profits are reinvested so that we can do even more for our customers. Our ambition is that everyone has the opportunity to live in a quality home they can afford.

We are currently seeking a Income Officer to be based at Hope Park, Bradford on a Temporary contract until 29 September 2019 for 35 hours per week.

The main purpose of this role is to maximise Yorkshire Housing rental income by providing a preventative collection service to assist customers with all aspects of income recovery. The service will be customer focused and will ensure our procedures are applied consistently.

Successful candidates will be required to work with customers to develop solutions which help them to maintain their tenancies, by minimising evictions, working with the neighbourhood teams but where necessary attend eviction contributing to the management of void properties by reducing associated costs. You will also work with the Community Investment team and Neighbourhood officers to address the worklessness agenda and seek out opportunities and provide advice.

The successful candidate in post will require a DBS check and will have a full, driving license valid for the UK, with access to a vehicle. 

We are looking for people who are committed to our company values and can demonstrate this by:

Respect: showing appreciation of, and commitment to, equality and diversity in all aspects of Yorkshire Housing activities

Reliability: being able to work outside normal office hours on an occasional basis and having a willingness to respond to occasional out of hours emergency calls

Enthusiasm: showing willingness to develop own skills and evidence of personal development

The closing date for applications will be Sunday 27 January 2019

Interviews will take place on 5 February 2019

Please note CV's will not be accepted. 

Please note if you are applying for this role internally you must inform your current line manager.

Yorkshire Housing is half way through a major transformation programme, called Tomorrow's Yorkshire. The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers.

We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and support customers to live in their home independently for longer.

Transformation is across the entire organisation.  It includes changing our processes, jobs, as well as introducing new IT capability.

Yorkshire Housing is proactively working to implement its Equality and Diversity Policy.  We positively welcome and support diversity in our workforce and welcome applications from all sections of the community.