Head of Operations
- Employer
- MTVH
- Location
- Twickenham, London (Greater)
- Salary
- £85,000 pa
- Closing date
- 24 Jan 2019
View more
- Function
- Community and Customer Services, Housing / neighbourhood management, Tenant services, Corporate Services, Homes and Asset Management, Facilities management
- Seniority
- Head of services
- Contract
- Fixed Term Contract
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
Fizzy Living is an exciting new residential property business. We offer good-quality rented accommodation, in easy-commutable locations, and a management service that makes life simple. Our target market is the Rentysomething – young professionals who are switched on to London life, social media and convenient lifestyles.
An exciting opportunity has arisen for a proactive and forward thinking individual to join us in the role of Head of Operations. Within this pivotal role, you’ll be the person who runs the operations team, with responsibility for the strategic management of the rental portfolio. From planning the delivery of new assets, deploying (and evolving) approved systems to ensure they run smoothly, to managing the team of site-staff (they’re Property Managers, colloquially known as “Bobs”) with the help of Area Property Managers – it’s all about ensuring a fizzy place for customers to live.
We are looking for a tenacious, organised and positive leader to act as a brand ambassador, promote our positive public profile and contribute to our continuing success. With previous experience of working in the property sector or hospitality industry, in an environment where customer service is paramount, you will be able to demonstrate a proven track record of successfully managing a high performing team.
Extensive property management experience is a must coupled with experience of leading procurement for service contracts, such as repairs and maintenance. Additional areas of expertise must include knowledge of Housing legislation, Assured Shorthold Tenancies and Health and Safety legislation and practice.
For further information and to apply, please click on the "Apply" button at the end of the page.
Closing date: Thursday 24 January 2019
Company
Welcome to MTVH!
Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.
We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).
We also offer a wide range of benefits:-
- 28 days annual leave plus bank holidays
- In addition to annual leave a 'belief day' to be taken at a time of your choosing
- 2 paid voluntary days to support your community
- Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
- Life assurance cover 3 x your salary
- Health cash plan scheme for your everyday healthcare needs
- Enhanced pension with matched contributions up to a maximum of 9% contribution
- Tenancy deposit – interest free loan to help with rental deposits
- Cycle to Work scheme
- 'Nudge' financial wellbeing platform
- Employee assistance programme
- Season ticket loan
- Access to extensive on-line training
- Website
- http://www.metropolitan.org.uk/
- Mini-site
- MTVH
- Telephone
- 0203 535 3611
- Location
-
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom
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