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Repairs Manager

Employer
MTVH
Location
Twickenham, London (Greater)
Salary
£41,346 plus competitive benefits package
Closing date
18 Feb 2019

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Job Details

About Us

Metropolitan Thames Valley owns and manages over 57,000 homes across London, the South East, East Midlands and the East of England. Together, we want to improve the services we provide to customers, do more in our communities and build a better future for generations to come. We have a diverse asset portfolio comprising social rent, market rent, leasehold, key worker and student accommodation.

Our vision is for everyone to have the chance to build their lives from a base of a good home. Our mission is to provide good quality affordable homes and invest in communities. We love to build.  Not just housing and communities, but skills and careers too.

 

About the role

Are you passionate about delivering an excellent repairs service to our customers?

You will collaborate with internal and external stakeholders to provide a one team approach across all end to end processes, with emphasis on the customer.

You will manage 3-5 direct reports. You will develop your team to ensure they deliver a consistently high level of customer service with emphasis on resolving issues at the first point of contact and keeping customers updated along their service journey.

Our Repair Teams deal with almost 40,000 telephone calls per year as well as high numbers of email and online enquiries.  

The team works with internal departments, contractors, developers, local authorities and other external bodies to ensure customers’ repairs are dealt with effectively and through to conclusion.

 

Who we're looking for

  • You will be a confident manager with the ability to bring your team on a service improvement journey   

  • You will have outstanding communication and collaboration skills to allow you to achieve the outcomes for customers.   

  • You will be able to achieve the successful delivery of tasks and objectives by effectively managing others or taking direct action.  You are able to inspire and motivate the team to achieve its greatest potential and have the ability to positively coach team members. You will establish performance regimes so each team member is clear on how they contribute to successful service delivery

 

The successful candidate will need to:

  • Be a team player and work well with others

  • Have experience of managing staff through periods of change

  • Have a good knowledge of repairs and defects

  • Be confident using IT and developing streamlined ways of working

  • Be able to use their initiative and make sound decisions

  • Be customer focused and confident in dealing with complaints

  • Be able to plan and manage a varied workload

  • Have experience of delivering service improvements

Applying process: Please view the job application pack for the full job description and person specification. You will need this when you apply online.

Closing date: 18 February 2019

Interview and assessment date: 28 February 2019

Company

Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
Website
Mini-site
MTVH
Telephone
0203 535 3611
Location
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom

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