Customer Services Director
- Employer
- Campbell Tickell
- Location
- Motherwell
- Salary
- £Competitive
- Closing date
- 18 Feb 2019
View more
- Function
- Community and Customer Services, Housing / neighbourhood management, Tenant services, Executive & Senior, Senior management
- Seniority
- Director
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
The Clyde Valley Group through its Association and Subsidiary owns and manages more than 7,000 homes across Lanarkshire and East Dunbartonshire. We provide a range of homes for rent or sale for people with a wide range of housing needs at prices that people can afford, as well as providing factoring services to owners.
We are an agile and modern business with a commercial edge. Our plans for the future are both big and bold and our ambitions are to seek to continue to positively impact on the housing scene in Scotland. We are one of the top 10 developers in Scotland for social and mid-market rented homes, and we are rising to the Government’s challenge of building 50,000 new homes in Scotland before 2021. Our plans will see us grow to own and manage nearly 5,000 homes.
Customer focus and customer first is our mantra so as our Customer Services Director we would expect you to champion excellence, set high standards and exceed expectations. Our style is inclusive, from our People Strategy and Board Excellence Plan to our Customer Panel and we are committed to working together for the good of those who receive our services.
In this role, we need a Director who will create and sustain a culture of creativity and innovation to drive success, making the most of people’s talents. We have highly engaged teams and aim to deliver an effective balance of being a charity and having people at our heart, with the imperative of driving efficiency and delivering exceptional performance standards and continuous improvement. You will have a strong people offering with a focus on the Total Customer Experience and improvement journey.
This is an exciting and rewarding opportunity to help shape the future of a unique business. We are looking for people with drive and passion for customer insight, improving service quality and offering our customers value for money.
For further details contact our retained consultant Kelly Shaw, Campbell Tickell for an informal discussion on 07900 363 803 or 020 3434 0990.
You can download a job pack from www.campbelltickell.com/jobs
Closing date: Monday 18 February 2019 (12 noon)
First Interviews: Tuesday 5th March 2019
Final Interviews: Friday 15th March 2019
Company
Campbell Tickell is a well-established multi-disciplinary management consultancy, providing an extensive range of services to a variety of clients. Our reach spans sectors including housing, social care, sport and leisure, large charities, health, care and education, as well as broader commercial providers in retail, finance, and tertiary services, central/local government, social enterprise and other regulated sectors. Across the UK, we are the largest recruiter of executive and non-executive roles with housing associations. Our clients range from the largest in the country to the smallest.
Now in our twentieth year, we have worked with more than 750 organisations across the UK, Ireland and beyond. Our services include: executive and non-executive recruitment; interim management; governance and strategy; business and financial planning; regulation and troubleshooting; organisational development; salary review, job evaluation and benchmarking; procurement; asset management and development; mergers and partnerships; growth and new business; regeneration and stock transfer and more.
We have a strong track record in recruitment, having recruited to more than 500 roles since 2015, including Chief Executives, Directors, Assistant Directors, Heads of Service, Board Chairs, Board and Committee members to name a few.
We pride ourselves in our first-time successful appointment rate of 97.6% for executive recruitment, and 99% for non-executive recruitment, which is credited to our ability to reach quality people from a range of sectors for skills in areas such as: Regeneration; Development, Asset Management; Strategic Finance; Customer Experience; IT and Service Transformation; HR & OD; Governance and Support and Care; Our ability to understand clients’ needs and position opportunities in the market, ensures we find the right candidate for you and maximise value for money.
- Website
- https://www.campbelltickell.com/
- Telephone
- 0203 434 0990
- Location
-
Laystall House
8 Rosebery Ave
Wembley
London
EC1R 4TD
United Kingdom
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