Universal Credit Officer
We have an opportunity for an individual to join us to provide support to our Universal Credit customers.
The Universal Credit Officer acts as the main point of contact for customers in relation to Universal Credit claims and landlord enquiries. Part of the role will be to investigate and implement initiatives to minimise the impact of welfare reform and the introduction of Universal Credit.
You will assist customers making claims for Universal Credit, working with external agents and partners to develop options for residents allowing them to make appropriate decisions based upon their circumstances.
The ideal candidate will have extensive experience of Universal Credit and legacy benefits as well as excellent knowledge of Housing Benefit Regulations, DWP benefits and Tax Credit system. You will have working knowledge of housing legislation, data protection, policy and practice. You must have experience of carrying and managing a complex caseload. The ability to deal with customers in a sensitive and professional manner. A flexible approach to hours worked is required.
The successful applicant will require a standard DBS disclosure and should possess a full UK driving licence.
The closing date for application forms is 25 February 2019. Interviews will be held on 7 March 2019.
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