Customer Service Officer - Tenancy Management & Home Ownership
You will be required to provide appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution. Where appropriate booking appointments for neighbourhood managers to attend.
This role will be based in Pitsea, Essex.
- Experience of working in a housing management environment
- Able to deal calmly and effectively with distressed or aggrieved telephone callers and bringing the matter to a satisfactory conclusion.
- Able to work as a member of a team but taking responsibility for seeing through to completion own actions.
- Willing and able to provide a positive and friendly first response to residents and other callers.
For more information on the role please see role profile.