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Customer Service Officer - Tenancy Management & Home Ownership

Employer
Peabody
Location
Pitsea, Essex SS13
Salary
£21,432.75
Closing date
11 Mar 2019

View more

Function
Other Housing jobs
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

Job Details

You will be required to provide appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution. Where appropriate booking appointments for neighbourhood managers to attend.

This role will be based in Pitsea, Essex.

Skills/Experience required:

  • Experience of working in a housing management environment
  • Able to deal calmly and effectively with distressed or aggrieved telephone callers and bringing the matter to a satisfactory conclusion.
  • Able to work as a member of a team but taking responsibility for seeing through to completion own actions.
  • Willing and able to provide a positive and friendly first response to residents and other callers.

For more information on the role please see role profile.

Company

About Peabody

About us

Peabody has nearly 160 years of history, experience and expertise. We were founded in 1862 by the remarkable American banker, diplomat and philanthropist, George Peabody. With over 67,000 homes, we’re one of the largest housing providers in London and the South East.

What we do

We deliver services to 133,000 residents, 16,000 care and support customers as well as the wider communities in which we work.

We are here to help make people’s lives better. We do this by developing and delivering reliably good modern services, building and maintaining the best quality developments, working with local communities and building long-term partnerships, and  growing and using our position of influence to create positive change.

We focus on those who need our help the most, working with people and communities to build resilience and promote wellbeing. We create and invest in great places where people want to live.

Working for us

We're a thriving human and kind organisation with people at our heart.

If you join us you'll be part of something special: fulfilling your ambitions and working with people who truly care.

We offer a variety of career and development opportunities, and a range of flexible benefits. You'll also have the chance to work with colleagues who want to help people make the most of their lives. We need talented employees who want to make a difference. If this sounds like you we can’t wait to meet you.

Our performance

We're committed to being transparent in the way we conduct our business and how we deliver value for money. We attained Government regulatory judgements of G1 for Governance.

Company info
Website
Telephone
0845 055 0261
Location
45 Westminster Bridge Road
London
.
London
SE1 7JB
GB

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