Customer Care Incident Manager

Recruiter
Peabody
Location
Pitsea, Essex SS13
Salary
£28,944.71
Posted
11 Feb 2019
Closes
20 Feb 2019
Ref
496692
Seniority
Manager
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP

An exciting opportunity has come up for a Customer Care Incident Manager to join the team.

The role will involve a high level of liaison with both contractors and customers to maximise the effectiveness of the repairs process.

The post holder will ensure that high standards of the customer care are maintained at all times.

We are looking for someone with thorough working knowledge of repairs process and policies, who can organise their own workload and deal with a range of difficult problems.

Skills/Experience required:

  • Excellent written and verbal communication skills
  • Ability to work under pressure and meet deadlines and targets
  • Working knowledge of repairs and maintenance
  • Excellent attention to detail and ability to work on a variety of tasks simultaneously

The successful candidate should be able to work a rotating shift pattern from Monday to Friday between 08.00-20.00 and on Saturdays between 08.45-13.00, covering annual leave and sickness for key shifts.

For more information please read the role profile and detail in your supporting statement why you feel you are the right candidate.

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