Tenancy Specialist

Location
England, Norfolk, Norwich
Salary
£27270 - £32080 per annum
Posted
15 Feb 2019
Closes
01 Mar 2019
Ref
HE3140
Contact
Clarion Housing Group Ltd
Seniority
Officer
Hours
Full Time
Organisation Type
Housing association / RP

We are looking for a Tenancy Specialist to join the team in Norwich on an initial secondment or fixed term contract until 31st October 2019. Although based in Norwich, this role requires regular travel across the eastern region as required.

What you'll be doing

The Tenancy Specialist will provide a high level of expertise on tenancy fraud, Anti-Social Behaviour and legal action for tenancy enforcement. You'll be working closely with field based Neighbourhood Officers to ensure effective investigation and management of cases and that the most appropriate, cost effective and proportionate action is taken.

We'll look to you to manage all tenancy fraud, sub-letting and RTB fraud cases within the Region and decide on the most appropriate course of action against those who commit fraud or perpetrate anti-social behaviour, whilst implementing the most appropriate support for their victims.

You'll be required to liaise with the Police and other partners to acquire evidence that can be used to identify fraud; this may include attending police interviews and participating in surveillance operations.

What we're looking for

Organised and capable of managing a varied workload, you'll have an excellent understanding of anti-social behaviour and tenancy fraud as well as a demonstrable knowledge of the legislation in respect to tenancy management, fraud, ASB and legal disrepair. We'd expect you to understand Data Protection and how it applies in investigation work.

Critically, you'll have already have experience of investigative interviewing, ideally for fraud and/or ASB as well as preparing and presenting cases at court. You'll have experience of successful case management. Preferably you will hold, or be working towards a Counter Fraud Specialist qualification.

You'll be an excellent communicator with good investigative, intelligence gathering and problem solving skills. We're seeking confident, positive and solution-focused people who are capable of making sound decisions, and we'll need you to be resilient and adaptable.

If this sounds like an opportunity you would be interested in, we look forward to hearing from you.

Closing Date: Friday 1st March 2019 at Midday

For further details on this vacancy, and to apply, please download the role profile on our website and click the 'Apply' button below.

Applicants must be able to travel across regions as required.

This post is subject to a Basic Criminal Record Check Clearance.

Clarion Housing Group

Clarion Housing Group comprises the country's largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group's housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target. Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group. The proceeds from sales are invested in our social purpose.

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Clarion Housing Group is committed to having a diverse and inclusive workforce.