Job Title: Customer Account Specialist
Job Expiry Date: Midday on 5th March
Salary: £26,930 - £31,680 per annum
Job Location: Croydon
Hours: 36 hours per week
Contract Type: 12 month Fixed Term Contract/Secondment
We have a great opportunity for an experienced Customer Accounts Specialist to make their mark in our Croydon office.
Based within an Income Team, the Customer Accounts Specialist will support the delivery of the Group's income management service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by our customers.
Some of the key accountabilities for the role include:
- To own the whole income collection and arrears process within a defined geographical patch and to undertake the monitoring and recovery of housing debt from hand-off from non-specialist officers through to conclusion, as defined by policy and process to ensure appropriate recovery action is taken to reduce the level and incidence of arrears in line with annual targets
- To take legal action as appropriate and in line with policy to recover housing debt, including the service of notices, the completion of legal paperwork and the presentation of cases in the county court before a district judge without legal representation
- To establish and maintain strong, effective relationships with Clarion colleagues and external partners, such as local authorities, the DWP and advice agencies
- To attend and execute evictions and serve injunctions
What are we looking for?
Customer service is key in this role and we'd love to hear from you if you have a strong track record in delivering a high quality service and first rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You will present cases to court so need excellent written communication skills and you should be comfortable with report writing. In terms of experience a housing background is essential along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages. You will need to be able to travel extensively across region to remote locations where public transport may not be available.
Closing Date: 5th March at Midday
Please ensure you have read the information contained within the 'Before applying' link at the top of the vacancies page.
This post is subject to a Basic Criminal Record Check Clearance.
Clarion Housing Group
Clarion Housing Group comprises the country's largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group's housing association, Clarion Housing is the largest social landlord in the country with 360,000 residents.
We have ambitious plans to build 50,000 new homes over 10 years, with a commitment that two thirds of the programme will be affordable housing.
The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people
Clarion Housing Group is committed to having a diverse and inclusive workforce.