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Assist Operator

Employer
Barnet Homes - Part of The Barnet Group
Location
Barnet (City/Town), London (Greater)
Salary
GBP 23,049 per annum + 5% flexible benefits
Closing date
27 Mar 2019

Job Details

TBG Flex
Assist Operator
Salary : GBP 23,049 per annum
Hours: 37.5 hours per week

Term: Permanent

Barnet Homes Assist undertakes the monitoring of the Assist community alarm service linked to older and vulnerable residents living in council stock, housing associations and the private sector. Among other services Assist provides Telecare and assistive technology installation, monitoring, maintenance and removal, lone worker monitoring, key safe installation and staff cover for other registered social landlords.

The overall purpose of the Operator role is to participate in providing a 24 hour emergency alarm monitoring service to a wide and diverse range of service users. This requires the post holder to operate efficiently the computer system provided for the purpose of receiving and appropriately responding to a variety of emergency and non-emergency calls. They must also maintain service user information in a correct, up to date state, ensuring security and confidentiality of information according to the Data Protection Act and Corporate guidelines. The post holder would also be hands on with a range of Telecare and assistive technology, ensuring that it was ready to the highest standard for colleagues to install. Assist Operators are responsible for delivery of a first class, frontline, customer focused service.

The service operates on a shift rota basis with potential shifts requiring covering early/late in the day and on weekends and bank holidays. The post requires an enhanced DBS check and you will be based at the Assist office at Gadsbury Close, NW9 7EZ.
Familiarity with computerised systems would be an advantage although full training will be given on our alarm call management system used to respond to calls and with the Telecare and assistive technology. 

For more information please see the attached job description and person specification, or you can contact the Senior Assist Operator on 0208 359 3394.

Closing date: 23.59 on 27th March 2019

Interviews: Week Commencing 1st April

Company

The Barnet Group is a local authority trading company created in February 2012. We are owned by Barnet Council.

We employ approximately 1,000 members of staff in a wide range of roles; from care workers to plumbers and carpenters. We also have many office-based roles for our ever-growing organisation. We are a London Living Wage employer, and pride ourselves on our equality, diversity and inclusion, as well as the opportunities we provide for staff growth and development.

We are the parent company to:

  • Barnet Homes – this manages the borough’s 15,000 council homes on behalf of Barnet Council. It also works to prevent homelessness and allocates homes to social housing applicants
  • Opendoor Homes – a subsidiary of Barnet Homes which gained Registered Provider status from the Homes and Communities Agency in 2016. Opendoor is developing an initial 320 new homes in the borough, and has ambitions to build many more. It is also purchasing homes on the open market for affordable rent.
  • Bumblebee – an online estate agent providing quality bespoke property services to landlords and tenants, throughout Barnet and the surrounding areas.
  • TBG Flex – a company for the recruitment and employment of new staff.
  • Your Choice Barnet – an adult social care company that provides day services, respite centres, extra care schemes and care homes to adults with learning and physical disabilities, older adults and adults with additional care needs.

Our mission is to make a real difference to every customer.

We also offer services to the wider community. These include a let2barnet lettings service for private landlords, and BOOST, an employment and training support service.

Company info
Website
Telephone
0208 359 2798
Location
The Barnet Group
2 Bristol Avenue
Colindale
London
United Kingdom
NW9 4EW
GB

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