Skip to main content

This job has expired

Leasehold & Service Charge Officer

Employer
MTVH
Location
N14 6PW, London (Greater)
Salary
£30,000 - £33,000 per annum + Benefits Package
Closing date
28 Apr 2019

View more

Job Details

Here at Metropolitan Thames Valley Housing we are constantly changing, developing and improving the lives and environments for our customers. We value our people and the contributions they make to help us to achieve our priorities.

The role
You will provide a comprehensive service to customers and colleagues, by setting, reconciling and leading on service charge accounts. This is a challenging and rewarding role where you will be exposed to service charges, leasehold issues and current legislation surrounding leases and variable service charges. You will be required to provide support and assistance to customers and other departments in order to deliver an effective service from preparing notices through to billing.

What you will be doing
-Reconcile Leasehold service charge accounts, in accordance with the lease, current legislation and procedure guides in order to charge correctly for services.
-Set Leasehold Service Charge estimates, including sinking funds, ground rents and rent for shared owners in line with services used.
-Play an active role in liaising with our external auditors, providing evidence and be responsible for providing information in relation to the reconciled accounts in order to effectively collect service charge income.
-Achieve targets set in line with business performance requirements, such as reviewing, auditing and serving service charge statements within six months of its accounting year end.
-Conduct site visits to estates for service charge accounts you are responsible for, including representing Metropolitan at customer forums and consultation meetings and in meeting with organizations providing services / charging for services to Metropolitan as well as visiting new build sites in order to prepare service charge estimates.
-Respond to first tier tribunal enquiries and attend tribunals as required.
-Maintain effective administration systems, and databases so timely and accurate information is available and can be shared with colleagues.
--Identify areas for improvements and implement agreed charges and provide feedback as required.
-Understanding of the Section 20 Consultation processes
-Experience of managing Managing Agents/3rd Party
-Scrutinising and challenging where necessary the annual service charge accounts received from the Managing Agent

Skills and experience you need
You will already be experienced in service charges and housing as well as customer focused and results driven. It is essential that you have a can-do attitude and a positive approach, including flexibility and adaptability and the ability to remain composed under pressure. A natural multi-tasker, you will operate in an organised and structured manner; be detail driven and capable of producing outstanding quality work at all times.

You will have a strong sense of stakeholder awareness and be able to build quality relationships and rapport with our residents and internal customers. You will possess enhanced verbal and written communication skills as well as strong Word, Excel, and database skills including knowledge of Outlook.

Essential Criteria
-Senior specialist commercial / industry experience in purchasing and supply in a senior Experience of using current legislation for leaseholders and variable service charges.
-Demonstrable experience of interpreting leases and regulations surrounding variable service charges.
-Understanding of setting service charges, sinking funds & ground rents to leaseholders.
-Proven experience in a customer service environment or administrative/financial post, including responding to complaints/disputes.
-Proficiency in setting up administration systems and maintaining accurate records.
-Numerate understanding of service charge apportionment methods and annual budgeting for service charges.
-Computer literate with experience of word processing and advanced excel.

Hours: 37.5 hours per week

About Us
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

How we reward you
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Employee Assistance
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!

Our promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

To apply: Please upload an updated CV and a one page supporting statement outlining why you are interested in the role, in MTVH and how you meet the key criteria for the post.
 

Company

Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
Website
Mini-site
MTVH
Telephone
0203 535 3611
Location
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom

Sign in to create job alerts

Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.

Create alert