Housing Support Officer

Location
London (Greater)
Salary
£30,909 p.a. rising to £33,452 p.a. after probation
Posted
20 Mar 2019
Closes
07 Apr 2019
Ref
cofe/TP/51/1481
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Charity

Overview

The Church of England Pensions Board provide retirement housing and pensions, set by the Church of England, for those who have served or worked for the Church. We assist over 38,000 people across more than 450 employers, and we manage funds in excess of £2.3 billion.

We offer modest and affordable retirement housing to those who need our help, through the Church's Housing Assistance for the Retired Ministry (CHARM) schemes.

We understand that retirement poses significant housing challenges for our clergy and provide a range of support to ensure a smooth and easy transition from active ministry to retirement.

Post Introduction

As Housing Support Officer, you will have the opportunity to transform lives and make a real difference both now and in the future with the work that you do.  You will provide the vital link to ensure that our older residents are able to live a full and independent life in their homes, with the personal and practical support that they need.

A self-starter with the empathy and communication skills needed to listen and assess need, you will find options and solutions for our customers. Liaising with families, service providers and stakeholders, you will ensure that essential and personalised help is provided. This may involve organising assistance with cleaning, maintenance, shopping or personal care or contacting colleagues to help with welfare benefits or alternative housing.  Sometimes it may be a case of making sure that there is someone to visit and provide friendship and a helping hand.

This role is different, challenging, full of variety and no two days are the same.  You will need resilience, patience, tenacity and the ability to understand the barriers that our older residents can experience including fear and vulnerability.

By thinking proactively, you will develop in the role suggesting improvements to our services and new ways of exceeding expectations and of delivering the best outcomes for our residents.

Your hours will be worked flexibly to ensure that you are able to travel around the country (using public transport), managing your diary, priorities and appointments with our residents.  Also working regularly from your base at Church House in London, you will receive guidance and assistance from your manager and team to ensure that you feel supported and confident in the role.

First stage interviews will be held on the 12th April 2019.

2nd stage interviews will be held on the 17th April 2019.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our pension scheme.

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