Income Team Leader
- Employer
- Clarion Housing Group
- Location
- England, Surrey, Croydon
- Salary
- £33968 - £39964 per annum
- Closing date
- 4 Apr 2019
View more
- Function
- Community and Customer Services, Revenues / benefits
- Seniority
- Officer
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
Job Title: Income Team Leader x 2
Reference: CUS3194
Job Expiry Date: Midday on 4th April
Salary: £33,968 - £39,964 per annum
Job Location: Interchange House, Croydon
Hours: 36 hours per week
Contract Type: Permanent
Are you looking to make a difference with a new and exciting challenge?
We have a great opportunity for a Customer Accounts (Income) Team Leader to make their mark
About the role
As Customer Accounts Team Leader you will ensure that the services delivered support the delivery of the Group's income management service and aim to maximise the amount of rent collected from our tenants whilst minimising their financial hardship.
You will be required to proactively respond to changes in welfare benefits and ensure that specialist officers are fully conversant in the full range of benefits available to our customers.
About You
The successful applicant will have a proven track record of advising upon and dealing with complex arrears cases as well as leading a team in an income, debt recovery or credit control environment
You will have an excellent knowledge of Housing Benefit and Welfare Reform issues and be able to communicate effectively with a wide range and level of people and organisations and to be able to deal with customers facing difficult situations.
Closing Date: 4th April at 12pm
Interviews will be held on 24th April in our Croydon office
Please ensure you have read the information contained within the 'Before applying' link at the top of the vacancies page.
For further details on this vacancy, and to apply, please download the candidate brief and click the 'Apply' button below.
Applicants must be able to travel across regions as required.
This post is subject to a Basic Criminal Record Check Clearance.
Company
Clarion Housing Group
Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.
Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target. Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group. The proceeds from sales are invested in our social purpose.
The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.
Building homes. Developing futures.
- Website
- https://www.clarionhg.com/
- Location
-
6 Tooley St
London Bridge
London
GB
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