Customer Service Officer - Repairs
- Employer
- Peabody
- Location
- Pitsea, Essex SS13
- Salary
- £21,432.75
- Closing date
- 2 May 2019
View more
- Function
- Other Housing jobs
- Seniority
- Officer
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
An exciting opportunity has come up for a Customer Service Officer to be the first point of contact for all customers contacting the Customer Care Line (CCL) regarding repairs and property maintenance, providing appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution. Use questioning skills to establish priorities and raise jobs on the system.
You will be based in Pembroke House, (Basildon) Essex.
Experience:
Experience of working in an environment where you use different methods of communication and are expected to provide a high standard of performance.
Experience of a commitment to high standards of customer care and service delivery in an environment where customers may display aggressive behaviour.
Experience of using IT systems as a source of information and to record information about, and transactions with customers to ensure an up to date and efficient service
Company
About Peabody
About us
Peabody has nearly 160 years of history, experience and expertise. We were founded in 1862 by the remarkable American banker, diplomat and philanthropist, George Peabody. With over 67,000 homes, we’re one of the largest housing providers in London and the South East.
What we do
We deliver services to 133,000 residents, 16,000 care and support customers as well as the wider communities in which we work.
We are here to help make people’s lives better. We do this by developing and delivering reliably good modern services, building and maintaining the best quality developments, working with local communities and building long-term partnerships, and growing and using our position of influence to create positive change.
We focus on those who need our help the most, working with people and communities to build resilience and promote wellbeing. We create and invest in great places where people want to live.
Working for us
We're a thriving human and kind organisation with people at our heart.
If you join us you'll be part of something special: fulfilling your ambitions and working with people who truly care.
We offer a variety of career and development opportunities, and a range of flexible benefits. You'll also have the chance to work with colleagues who want to help people make the most of their lives. We need talented employees who want to make a difference. If this sounds like you we can’t wait to meet you.
Our performance
We're committed to being transparent in the way we conduct our business and how we deliver value for money. We attained Government regulatory judgements of G1 for Governance.
- Website
- http://www.peabody.org.uk/
- Telephone
- 0845 055 0261
- Location
-
45 Westminster Bridge Road
London
.
London
SE1 7JB
GB
Sign in to create job alerts
Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.
Create alert