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Money Advisor

Employer
MTVH
Location
London (East), London (Greater)
Salary
£25,000 to £29,400 + Benefits Package
Closing date
25 Apr 2019

Job Details


Here at Metropolitan Thames Valley Housing we are constantly changing, developing and improving the lives and environments for our customers. We value our people and the contributions they make to help us to achieve our priorities.

The role:
You will provide support, advice and guidance to MTVH residents helping them to manage and avoid financial difficulties, maximise income, provide benefit advice and ensure that residents are claiming full benefit entitlements. Support, facilitate and implement the organisations Financial Inclusion Strategy, liaise and work with all teams across the organisation, form strategic links and partnerships with other agencies and organisations.

What you will be doing:
-Visiting customers at home to provide Information Advice and Guidance (IAG), benefit calculations and any other support pertaining to financial inclusion.
-Ensure customers are receiving correct benefits and provide in work benefit calculations for customers assisting with budgeting and debt issues, recording the outcome of advice provided.
-Provide customers, where appropriate, with the offer of support or services from internal teams and external agencies.
-Actively develop relationships with other agencies including knowledge of local networks and suppliers such as food banks and furniture suppliers.
-Liaise with income officers on arrears cases to protect tenancies wherever possible.
-Work with vulnerable customers within supported living and those who are living under difficult circumstances such as mental health issues, drug and alcohol abuse and under threat of eviction.
-Provide advice to customers affected by welfare reform ensuring all options seeking a resolution are explored.
-Support customers providing advice on tackling food and fuel poverty.
-Provides suitable debt advice to customers ensuring the advice provided takes into account the customers circumstances. This is to ensure compliance to regulatory requirements for providing `debt counseling Visiting customers at home to provide Information Advice and Guidance (IAG), benefit calculations and any other support pertaining to financial inclusion.
-Ensure customers are receiving correct benefits and provide in work benefit calculations for customers assisting with budgeting and debt issues, recording the outcome of advice provided.
-Provide customers, where appropriate, with the offer of support or services from internal teams and external agencies.
-Actively develop relationships with other agencies including knowledge of local networks and suppliers such as food banks and furniture suppliers.
-Liaise with income officers on arrears cases to protect tenancies wherever possible.
-Work with vulnerable customers within supported living and those who are living under difficult circumstances such as mental health issues, drug and alcohol abuse and under threat of eviction.
-Provide advice to customers affected by welfare reform ensuring all options seeking a resolution are explored.
-Support customers providing advice on tackling food and fuel poverty.
-Provides suitable debt advice to customers ensuring the advice provided takes into account the customers` circumstances. This is to ensure compliance to regulatory requirements for providing `debt counseling`.

Skills and experience you need:
-Working knowledge of the legal framework relating to arrears and debt recovery
-Proven ability to work on your own initiative and make critical decisions quickly and rationally
-Experience of stakeholder management with the ability to communicate with people at all levels
-Working knowledge of welfare benefits and money advice gained in a advice capacity
-Good understanding of income and debt recovery issues from an operational perspective including the roll out of government reforms
-Ability to build and sustain working relationships with key stakeholders (residents, local authorities, other service providers)
-A demonstrable track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets
-High standard of literacy, numeracy, written and verbal communication skills
-Flexible approach to working hours and able to work outside of traditional Office hours if required
-Experience of working with and supporting vulnerable individuals to achieve positive outcomes)

About you:
-You are confident in your ability to deliver a high quality effective service
-You are a team player with strong interpersonal skills
-You have a "can do" attitude and a positive approach

About Us:
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

How we reward you:
Our staff are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:
-A unique benefits package that can be adapted to suit each individual.
-The opportunity to choose from a wide variety of benefits which includes options around Health and Wellbeing Programme
-Employee Assistance
-Discounts with multiple retailers and many more.
-An impressive Pension Scheme
-28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days!

Our promise:
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

**Proposed interview dates - Tuesday 30th April & Wednesday 1st May 2019.**

It should be noted that the successful applicant will need to be subject to a background enhanced disclosure check by the Disclosure and Barring Services (DBS) before any appointment can be confirmed.

Company

Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (www.g15london.org.uk).

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
Website
Mini-site
MTVH
Telephone
0203 535 3611
Location
2nd Floor, The Grange
100 High Street
Southgate
London
London.
N14 6PW
United Kingdom

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