Housing Management Administrator - Fixed Term Contract until September 2020
- Employer
- Hightown Housing Association Limited
- Location
- HP2 4XH, Hemel Hempstead
- Salary
- £22,695 pa
- Closing date
- 22 Apr 2019
View more
- Function
- Community and Customer Services, Housing / neighbourhood management, Tenant services
- Seniority
- Assistant / coordinator
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
About Us
Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire and Buckinghamshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.
We currently manage over 6,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £80 million and a development programme that will deliver around 400 new affordable homes each year.
The Role
We currently have a vacancy for a Housing Management Administrator on a fixed term contract until September 2020
The role will involve:
- Providing administrative support to Housing Officers dealing with housing management issues including car parking permits, assisting in the lettings process, sending out newsletters and standard correspondence including warning letters and general estate letters and notifications of meetings.
- Liaising with appropriate agencies / internal departments to deal with issues such as lettings, abandoned vehicles, bulk rubbish removal, recycling bins etc as required.
- Assist in the preparation of reports and statistics as required.
- Processing of all applications for garages and car parking spaces, and carry out the related administrative tasks.
- Ensuring detailed information is obtained from tenants, updating records and keeping accurate records of customer contacts, including complaints.
- To ensure that the presentation of the service provided to tenants and others is professional, positive, friendly and helpful at all times, and in line with the Association`s Customer Charter.
- To provide mutual support for the Customer Services Team, including cover for reception, as required
- Occasional accompanied visits with Housing Officer
- General administration.
Skills/Experience
- Demonstrable experience in a similar role.
- Ideally, experience of working within a housing association
- Excellent planning, organising & time management skills essential
- Excellent customer service skills, demonstrable experience in dealing with queries and complaints whilst maintaining an excellent telephone manner
The Benefits
In return for your hard work and commitment, we offer a considerable benefits package. This includes:
- Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service
- £22,695 pa for a 35 hour a week contract and bonuses available on top of your basic salary
- Regular support from your line manager and colleagues
- Annual bonus based on satisfactory performance
- Monthly attendance bonus
- Annual salary and cost of living review
- Commitment to health and wellbeing with the Five Ways to Wellbeing
- Workplace pension scheme
- Life assurance of three times your annual salary
- Friendly and supportive team environment
- Employee assistance helpline
- Mileage paid for car usage
- Free on-site gym
Closing date: Monday 22nd April 2019
Interviews: Tuesday 30th April 2019
To apply for this position please click the link below and complete an online application form.
Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks.
We are an Equal Opportunities Employer.
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Company
Hightown is a charitable housing association transforming thousands of lives every year.
We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.
We are a charitable association aiming to help people who cannot afford to buy or rent housing at market values.
We currently manage over 7,000 homes (principally in Hertfordshire, Berkshire, Bedfordshire and Buckinghamshire) and employ over 1,000 full and part time staff. We have an annual turnover of £90 million and a development programme that will deliver around 450 new affordable homes each year.
Mission
Building homes. Supporting people.
Values
- Put residents and service users first.
- Treat people with respect
- Be cost effective
- Don't compromise standards or safety
- Develop passionate and committed teams
Culture
Hightown’s aim is to provide as many homes as we can at below market rates and a wide range of housing and support for people who are vulnerable and/or disabled. Hightown’s history over more than 50 years shows our continuing focus on our strong social purpose.
We are rated highly for financial and operational performance; and have a high grading from the Regulator of Social Housing.
Hightown is committed to retaining its distinctiveness and its reputation for making projects happen which demonstrate Hightown’s values and contribution to society.
We believe that, by developing decent homes and supporting individuals to live with confidence, independence and choice, our work delivers a tangible positive impact for local communities
Please see our vacancies below:
- Website
- http://www.hightownha.org.uk/
- Telephone
- 01442 292309
- Location
-
Hightown House
Maylands Avenue
Hemel Hempstead
Hemel Hempstead
Hertfordshire
HP2 4XH
GB
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