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Customer Service Specialist

Employer
Onward Homes
Location
Accrington, Lancashire
Salary
Fixed Point Salary (£19,000 - £20,500)
Closing date
6 May 2019

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Job Details

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 400 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

As part of a continued focus on developing and modernising our customer services and wider operational team, we are looking for a number of experienced Customer Services Specialists, to join our team in Accrington. 

Working as part of a great team, your focus will be on help and advice to new and existing customers.  You will be handling inbound telephone calls, e-mails and social media requests from existing customers and also people who are looking for a home with us. Your role will be to help people with a wide variety of enquiries associated with their tenancy from raising and appointing repairs, managing their payments or helping customers to apply for a new home. 

We are looking for people who have experience of working in a customer service, contact centre based environment, who can manage multi channel contacts efficiently using a wide range of ICT packages.  You must be able to manage a varied workload whilst achieving priorities and objectives.  Excellent communication and listening skills are essential in order to deliver a high quality service.

Company

We are Onward, a leading provider of quality, affordable homes for rent and sale in the North West.

From Southport to Stockport, we own and manage over 35,000 homes right across the region.

But we do more than just provide a roof over our customers’ heads. We’re here to make a real difference.

We offer help and support to vulnerable people facing a range of challenges, and create strong and vibrant communities that our customers can be proud to be a part of.

We believe that everyone deserves a place to call their own, which is why we’re committed to building more new homes throughout the North West for those in housing need.

To learn more about Onward, please visit us at onward.co.uk

Company info
Website
Telephone
+44 151 708 5777
Location
Head Office
12 Hanover Street
Liverpool
L1 4AA
GB

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