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Professionalising social housing must not be at the expense of our service or the sector

Written by: Inside Housing
Published on: 17 Nov 2023
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At Sovereign Network Group (SNG) we are determined to improve how we deliver for our customers – improving customer experience is the key driver of our recent merger. We also want to give our colleagues more opportunities for career development. 

Picture: Joshua Hoehne

As a large organisation, bringing the best of two established housing associations together as one business, we can offer more formal and informal learning; as SNG we will continue to support our colleagues to gain professional qualifications. We agree with the government that social housing managers should have the skills and experience to deliver great customer service – and this should include formal qualifications where appropriate.

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