Yorkshire Housing

About Yorkshire Housing

Our purpose

We are a charitable housing association that owns and manages more than 18,000 homes – and developing thousands more – across Yorkshire. We also provide a range of services so that people can live independently. All our profits are reinvested so that we can do even more for our customers.

Our ambition

Everyone has the opportunity to live in a quality home they can afford.

Our focus

Growth – a bigger business serving more people across Yorkshire. That means:

• Providing 3,000 more homes for all incomes – and more if the conditions are right
• Increasing our range of services to older people
• New ventures, partnerships and mergers if they're right for our customers and our business

Independence – a strong business helping people to succeed. That means:

• A strong focus on our neighbourhoods
• Supporting people into financial independence
• Helping customers into employment and training
• More support for those who need it

Profit – a social business reinvesting all our money to do more. That means:

• Financial strength to achieve our ambition
• Making the best use of our assets
• Growing our in-house repairs business and other services
• Reducing costs and making the YH pound go further

Transformation – a better business achieving more. That means:

• A new-look YH investing in people, processes and technology
• Using customer insight to drive service
• Digital first for customers and employees
• Energised people driven by our social purpose
• Investing in IT to create a platform for the future

Our values

They're at the heart of everything we do. They are: Respect; Reliability; Enthusiasm.

Our targets: customers

We will achieve:

3,000 more homes by 2021

90 per cent customer satisfaction

1,000 people into employment, better jobs, training and volunteering

15,000 older people helped to live independently

Our targets: business

We will achieve:

85 per cent employee engagement

35 per cent operating margin

£2,910 operating cost per home

10 per cent reduction in cost