Housing Officer

Hammersmith and Fulham
£28,000 - £32,000 per annum
09 Feb 2018
16 Mar 2018
Full Time
Organisation Type
Housing association / RP

A fantastic opportunity has arisen for an inspiring individual to manage a portfolio of properties in the London Borough of Hammersmith and Fulham

Purpose of the Role

Services include, but not limited to: general tenancy management, dealing with anti-social behaviour, undertaking estate inspections, operating a frontline reception service, void management, income recovery support, tenancy checks and fraud investigations.

Main Responsibilities

  • Meeting all relevant performance indictor targets
  • Develop effective relationships with residents, resident groups, the Client, and other stakeholders.
  • Attend meetings as required (usually evening)
  • To work with residents, council departments and other agencies to develop initiatives to enhance the areas/estates managed by the housing management team, and improve customer satisfaction
  • Respond effectively to all correspondence including councillor and MPs.
  • Effectively manage anti-social behaviour cases, including liaison with council departments and other agencies
  • To investigate all reports of tenancy fraud
  • To process tenancy queries, succession, and assignment applications in line with council policies/ statutory guidelines
  • To liaise with council departments/contractors on arrears management, repairs and maintenance issues
  • To identify opportunities and regularly lead activities to market Pinnacle at community events/fun days

The successful candidate will have:

  • Excellent written and interpersonal skills
  • Knowledge of housing legislation and current industry best-practice
  • Desirable – housing qualification, CIH Level 3 (or similar)

How to Apply

Please provide a cover letter of application, no more than two sides, detailing your suitability for the role. We will also require your up-to-date CV. Applications to be emailed to recruitment@pinnaclegroup.co.uk or upload them both below by 9th March 2018

If you require any further details about the position, please contact Nigel Walker by email on Nigel.Walker@lbhf.gov.uk.