Onward Homes (formerly known as Symphony Housing Group) is one of the largest registered provider of social housing, based solely in the North West of England.
In April 2017, we brought the Group together under the Onward brand to signal our intention to increase our impact and to make a greater contribution to the communities and customers we serve. We are delivering a major transformation change programme, in the way in which we deliver services and how we are structured as a business.
As part of a continued focus on developing and shaping our customer services and supporting our wider development strategy, we are looking for Neighbourhood Specialist to join our Operations Team.
Reporting to the Neighbourhood Delivery Manager, you will deliver face to face customer services in our neighbourhoods, work collaboratively with other teams to deliver our neighbourhood plan objectives and ensure our landlord requirements are met.
You will let our homes to minimise rent loss and contribute to tenancy and neighbourhood sustainability. You will respond to customer enquiries and be the visible presence of the organisation within our neighbourhoods. Whilst listening to customer views and encouraging resident involvement, you will be making recommendations for how the organisation can respond.
You will develop effective local partnerships with other front facing service providers, operating in our neighbourhoods; deliver neighbourhood management actions within our suite of compliance plans and manage service charges. This will include preparing budgets and identifying renewals whilst consulting and informing residents.
To be successful, it is essential you have knowledge and awareness of related housing regulations / law. You will also have significant experience of developing partnership working with support agencies, local authorities and community groups.
We have a number of neighbourhood regions which these posts will cover:
2 posts covering GM East - Tameside & Oldham
4 posts covering GM South - Cheshire East, Handforth, Stockport, Salford, Manchester & Trafford
1 posts covering GM North - Bolton, Bury & Rochdale
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