Customer Contact Centre Agent

Ealing, London (Greater)
25,277 per annum
15 Feb 2018
01 Mar 2018
Full Time
Organisation Type
Housing association / RP

Customer Contact Centre Agent

£25,277 per annum



37.5 hours per week

Are you ready to make a difference?

A2Dominion is one of the UK’s leading providers of high quality homes and aims to provide real choice and excellent services to all its customers.

Are you passionate about providing outstanding customer service? Are you a real team player? Are you driven to succeed? Do you want to work in a team where you can make a real difference?

If so, we would like to speak to you!

We are looking for highly motivated people who put the customer at the heart of everything they do, makes light work of challenges, and are energetic, confident and inspire others with their can-do attitude

As one of our Contact Centre Agents, you’ll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and by email. In this varied role you’ll be providing advice and assistance on a range of housing queries and booking repairs, so excellent communication and problem solving skills are essential.

You will have previous customer service experience in a fast-faced and dynamic environment, with an adaptable and proactive approach to work. You will have the ability to pick up new systems and processes quickly.  Our focus is on providing a great service. No previous housing experience or knowledge is necessary – we’ll teach you all that stuff!

The shift times will vary between the hours of 8am - 6pm Monday to Friday. If you are an ambitious individual who feels that you can add real value to our team please submit your application.

In exchange, we offer a fun working environment, a great salary, 25 days holiday, a clear career path, and a highly supportive management team.

A2Dominion is a residential property group with almost 37,000 homes across London and southern England, and thousands more in the development pipeline. We provide affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. Whilst we take a commercial approach to housebuilding, all of the surpluses the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers. A2Dominion is also part of the g15, a group of the largest housing providers in London.

Closing Date:    Thursday 1st March 2018

Interview & Assessment: Wednesday 7th March 2018

The Group is committed to equality of opportunity. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post. 

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