Customer Insight Officer
- Organisation Type
- Housing association / RP
Customer Insight Officer
£27,911 per annum
2 Years Fixed Term Contract
35 hours per week
Are you ambitious and looking for your next move?
A2Dominion is one of the UK’s leading providers of high quality homes and aims to provide real choice and excellent services to all its customers.
Are you passionate about providing outstanding customer service? Are you a real team player? Are you driven to succeed? Do you want to work in a team where you can make a real difference?
If so, we would like to speak to you!
As our Customer Insights Officer you will undertake customer survey process including design, surveying, analysis, reporting and follow up recording, surveys include satisfaction surveys for all of our core services as well as ad hoc project work. You will be required to work with the Performance Manager to help develop and improve the quality and efficiency of the survey service. There will also be a requirement to contribute to the development of A2D systems, tools and methodologies. There will be a need to undertake advanced analysis and reporting for improved customer insight. Working with our residents is key so you will be required to design, plan and facilitate activities to gather resident’s feedback face to face.
To be successful you will have experience of working in a customer service environment handling high volumes of both outbound and inbound calls. You will be able to record information accurately, and have excellent attention to detail. You must be able to work well under pressure and be able to remain calm. You will need to be numerically confident with good analytical skills, with the ability to spot trends and interpret data. You must be proficient using Microsoft packages including Word and excel and have a flexible approach to work
Our Customer Experience team is at the very heart of everything we do, ensuring we continue to deliver excellent services to our customers, if you feel you have the right skills whether transferable or knowledge based please apply now!
A2Dominion is a residential property group with almost 37,000 homes across London and southern England, and thousands more in the development pipeline. We provide affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. Whilst we take a commercial approach to housebuilding, all of the surpluses the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers. A2Dominion is also part of the g15, a group of the largest housing providers in London.
Closing Date: Friday 9th March 2018
Online Tests: Tuesday 13th – Thursday 15th March 2018
Interview: Monday 19th March 2018
The Group is committed to equality of opportunity. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post.
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