Customer Service Advisor

England, Essex, Chelmsford
Up to £19734 per annum
01 Mar 2018
31 Mar 2018
Jennifer Cole
Full Time
Organisation Type
Housing association / RP
Customer Service Advisor - Call Centre Opportunities available!

Are you customer focussed? Do you want to work somewhere you can make a real difference?

Our Contact Centre continues to grow! As part of Genesis's success and expansion plans we are looking to further increase our customer Contact Centre team in Chelmsford. We want to continue to improve our customer service offering, investing in our staff to deliver great services and a quality customer experience.

As one of our Customer Service Advisor's, you'll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and by email. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential.

You will have previous customer service experience in a fast-paced environment, with an adaptable and proactive approach to work. You will have the ability to pick up new systems and processes quickly. Our focus is on providing a great service. No previous housing experience or knowledge is necessary - we'll teach you all that!

The shift times will vary between 8am - 6pm Monday to Friday, we also provide a weekend and out of hours service.

Please be aware the roles are offered as a 6 months fixed term contract, with a possibility of extension and permanent opportunities.

We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today!

At our customer services assessment centre you'll have the opportunity to see our great facilities available to our staff via an office tour, you will meet the contact centre management team, have an opportunity to ask questions and also hear an insightful presentation about Genesis and the Contact Centre specifically.
In exchange, we offer a fun and team orientated working environment, with high quality facilities. A competitive salary, 26 days holiday (pro rata if part time), pension, health cash plan, a clear career path, great training and a highly supportive management team.

Closing date: Tuesday 6th March

Assessment Centre date: Tuesday 13th March

Genesis is one of the most diverse housing associations in the UK, building better futures for our residents and putting them at the heart of what we do.

Genesis is committed to equality of opportunity. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post.

For further information or an informal conversation regarding the role please contact Jennifer Cole on 0203 837 7909 or email at Applications should be made on the Genesis website or the internal intranet - Genie (If applicable).

You will need to supply your CV and a supporting statement (detailing your suitability for the role).

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.