Executive Director Customer Services

Salary £114,000 plus £8,000 car allowance
07 Mar 2018
09 Apr 2018
Full Time
Organisation Type
Housing association / RP

Salary £114,000 plus £8,000 car provision allowance and other competitive benefits

Bernicia Group based in the North East

We’ve got a unique opportunity to lead a successful and growing organisation. We’re looking for inspirational leaders with a strong sense of social purpose. People who can strategically achieve the best outcome for our customers, colleagues and the organisation.

Bernicia has developed an enviable reputation as one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes and providing specialist care and support services to over 60,000 customers. With an annual turnover of £70million and employing 550 people, we have a progressive attitude to learning and innovation and a stated commitment for staff to develop with us. During 2017 we were recognised as the Region’s fastest growing business, retained Investors in People gold accreditation and extended our award-winning apprenticeship and training programmes.

We value our customers, work together and respect each other, encourage innovation and operate with the highest levels of accountability and integrity. We deliver what we say we will, something that our tenants, customers and partners can rely on, which is all part of the engaging, exciting and infectious Bernicia Way of doing business.

We are developing an ambitious corporate strategy which will focus on:

  • Delivering an exceptional housing service
  • Investing in homes, neighbourhoods and communities
  • Building an effective organisation
  • Helping to deliver the regional agenda.

This will see us invest £140m in existing and new homes across a wide spectrum of property types and tenures, re-define the range and impact of our service offer and implement a digital agenda that will make those services just a few clicks away for our customers.

People are front and centre in our strategy. Confident, proud and passionate people are the driving force of our success. What we do makes a difference to people’s lives, and our staff truly care about that; consistently delivering excellent results to make the biggest impact possible.

So we are unashamedly performance driven and are looking for the most exceptional talent out there to help achieve our ambitions - the Bernicia Way.

We expect you to be knowledgeable, skilled and experienced in your field and demonstrate the expertise needed to drive our development and growth. But we’re looking beyond that too, for people who share our values and are as determined as we are to succeed.

Our modern, purpose-built head office is located on the stunning Northumberland coastline, within easy access of both beautiful rural communities and Newcastle upon Tyne’s vibrant city culture.

Whilst predominantly a social landlord, we also have successful commercial trading subsidiaries that provide high quality block and facilities management, estate agency, private rented and open spaces management. Their profits are used to increase the social value activities that we deliver.

We’re big enough to make a real difference, yet engaged enough to care. With ambitious plans for the future, and firm foundations on which to grow, it’s an exciting time to join us.

So, if you’re an inspirational leader with the strategic experience we’re looking for, who wants to make a lasting difference for people and communities - we want to hear from you.

For an informal discussion and to find out more about these exciting opportunities, please contact our retained consultant, Ian Robertson on 01926 887272. For further information and how to apply, please click the red 'apply' button to be redirected.

Closing date: 9th April 2018