Available Homes Officer
We are recruiting into a number of Available Homes Officer vacancies and are looking for exceptional people to apply.
As a member of our Regional Available Homes teams you'll be working at either our Borehamwood, Bishop's Stortford, Haywards Heath, Dorking, Merton, Bromley or Holmes Chapel office bases. You'll be responsible for managing Clarion's homes from the point they become empty until they are successfully and quickly let, whilst providing an excellent service.
You'll need to be able to work collaboratively with and develop effective working relationships with Key Stakeholders, Contractors and Colleagues. You'll also need to liaise with our Neighbourhood, Repairs, Asset Management and Development Teams to ensure that properties are ready to let, and are done so quickly, thereby minimising the loss of rental income.
You'll need to be organised and experienced and have the ability to work in a busy, performance focused working environment. You'll personally own and lead on allocations within your region, and you'll manage the end of tenancy process, once a customer notice is received or a property has been repossessed, with a focus on retaining current tenants who have maintained their tenancy. We'll expect you to manage shortlisting, arrange viewings and prepare the tenancy agreement, before finally inputting the tenancy post sign up in a timely manner.
Your other responsibilities will include:
- Working closely with Local Authorities to ensure that we offer our available homes to those most in need
- Identifying hard-to-let properties and contributing solutions
- Providing advice to the Customer Support team on levels of demand for properties where a tenancy is subject to review and where properties are, or are likely to become available
- Providing housing options advice to customers reaching the end of their existing fixed term tenancy
You'll have an excellent understanding of Choice Based Lettings systems, Allocations, and the use of Local Lettings plans. You'll also have a working knowledge of Housing Legislation, Regulation and Best practice.
Solution-focused with a willingness to constructively challenge and contribute ideas for improvement, you'll have already have experience of delivering against challenging performance targets.
We're seeking confident, positive, resilient and adaptable people with excellent communication skills; if this sounds like you we look forward to hearing from you.
Closing Date: Midday on Monday 26th March 2018
For further details on this vacancy, and to apply, please visit our website http://careers.clarionhg.com/more-vacancies/
When applying please use Google Chrome
Clarion Housing Group
Clarion Housing Group comprises the country's largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group's housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.
Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target. Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group. The proceeds from sales are invested in our social purpose.
The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.
Building homes. Developing futures.
We attract and connect experience and people across every aspect of housing. We plan and build. We attract people, support people and invest in creating the platforms for thriving communities.
We've been doing it for more than a century. We're a powerful force.
Clarion Housing is the largest housing association in the country with 125,000 homes across more than 170 local authorities. Over 360,000 people call a Clarion Housing home their home.
As a landlord, Clarion Housing is committed to providing excellent customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.
Clarion Housing also develops and markets homes for affordable rent and low cost home ownership as well as managing homes for private rent.
Clarion Housing is part of Clarion Housing Group, which also comprises a charitable foundation, a property development company and a repairs and maintenance service.
A home is the platform on which lives are built. It's the beginning of everything - so providing that home is a role we take seriously.
As a landlord, we're reliable, responsible and fair, and we only ask the same in return. Through this partnership we enable our residents to build secure, independent and productive lives.
From young families to retired people, and those who struggle in the market, everyone deserves a good quality home. That's why we're here.
Clarion Housing Group is committed to having a diverse and inclusive workforce.